FAQ
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Sometimes we encounter problems whereby all three lights on an AC flash three times and turn off. The AC will not start when this happens. This usually ...
Tue, 1 Nov, 2022 at 12:49 PM
It is normal for water to drain from the outdoor unit, especially during the winter months. This occurs due to condensation and melting ice from the outdoor...
Mon, 24 Feb, 2025 at 9:03 AM
Description: The Mobile Technician App is a comprehensive tool designed to assist technicians in troubleshooting and fault finding for most Fujitsu models. ...
Tue, 28 Jan, 2025 at 1:42 PM
Thank you for reaching out. To accurately check the refrigerant charge on your air conditioner, please follow these steps: Recover and Weigh the Refrig...
Fri, 28 Feb, 2025 at 12:20 PM
Please be advised that the ASTH24KMTE model has been added to Fujitsu General’s Lifestyle range and is now approved under the Victorian Energy Upgrades (VEU...
Tue, 20 May, 2025 at 7:26 AM
The Victorian Energy Upgrades (VEU) program is a voluntary initiative by the Victorian Government that provides incentives for Victorians to make energy-eff...
Wed, 21 May, 2025 at 11:31 AM
Thank you for your enquiry regarding Wi-Fi controller compatibility for your Fujitsu General air conditioning system. Regrettably, our current range of Wi-...
Tue, 21 Oct, 2025 at 9:06 AM
What is Defrost Mode? Defrost mode is an essential automatic operation built into reverse cycle air conditioners and heat pumps, such as the Fujitsu Gen...
Fri, 6 Jun, 2025 at 9:02 AM
Introduction It is common for customers to question why water appears to be leaking from their air conditioner's outdoor unit when operating in cooling...
Fri, 6 Jun, 2025 at 9:04 AM