1. Standard Warranty Period

Startup is defined in the supplied warranty document as the point when power is applied and the unit is turned on for the first time.

The commissioning date must be recorded by the installer or an approved GENERAL service partner to establish the warranty commencement date.

2. Warranty Requirements

• The product must be installed and commissioned correctly.
• The unit must be operated and maintained according to its installation, operation and maintenance manual.
• The commissioning date and equipment identification must be recorded.
• Approval must be obtained from GENERAL before warranty repair work proceeds.
• Warranty repairs must be performed by an approved GENERAL service partner unless alternative arrangements are authorised.
• Maintenance records should be retained to support assessment of warranty claims.

The supplied warranty document states that replacement components are covered for a further 12 months from shipment or the remainder of the original 36-month warranty, whichever is greater.

3. Items and Activities Generally Excluded

The supplied warranty terms identify exclusions that include:

• Normal wear or corrosion of consumable components.
• Air filters, cartridge filters and belts.
• Incorrect installation or operation outside approved conditions.
• Unauthorised repairs, modifications or tampering.
• Damage attributable to unsuitable maintenance or neglected cleaning.
• Electrical supply fluctuations outside operating requirements, subject to the stated warranty conditions.
• Routine maintenance labour.
• Crane and rigging costs.
• Emergency service and difficult equipment access.
• Damage or faults caused by third-party components not supplied by GENERAL.

Warranty coverage must always be assessed against the actual fault circumstances, current warranty terms and any applicable statutory rights.

4. Preventative Maintenance

Regular maintenance is required to maintain equipment performance, reliability and safety. The installation and maintenance manual identifies routine, monthly and annual inspections.

Routine / Weekly Inspection

• Inspect the general unit condition.
• Check for abnormal noise and vibration.
• Verify that air inlets and outlets are unobstructed.
• Inspect filter condition and cleanliness.
• Check drainage and obvious leaks.
• Record active alarms or abnormal operation.

Monthly Technical Inspection

• Check electrical terminations and protective components under the required isolation procedure.
• Verify refrigerant circuit operating conditions.
• Inspect for compressor oil leakage.
• Check compressor current against nameplate requirements.
• Verify fan operation, bearing condition and vibration.
• Inspect and clean condenser and evaporator coils as required.
• Inspect and clean condensate trays and drain lines.
• Clean or replace air filters as required.
• Inspect crankcase heaters where fitted.
• Check the condition of panels, seals and wiring.

Annual Inspection

• Verify fan mounting, balance and general condition.
• Inspect the liquid and moisture indicator where fitted.
• Verify the cleanliness and condition of heat exchangers.
• Check cabinet paint, corrosion and protective finishes.
• Review the maintenance history and outstanding defects.

The full maintenance manual should be followed for the actual model. Service frequency may need to increase according to usage, environmental conditions or site requirements.

5. Information Required for Warranty Assessment

6. Australian Consumer Law

The manufacturer's warranty operates in addition to any rights and remedies available under the Australian Consumer Law. Nothing in this guide is intended to exclude or restrict rights that cannot lawfully be excluded.

GENERAL AIRSTAGE | Australian single skin RTPU warranty and maintenance reference.