GENERAL AIRSTAGE Trade Support
How to Order Spare Parts - Trade Customers
Use the GENERAL AIRSTAGE Online Store to identify, check and order spare parts
For trade customers in Australia and New Zealand
All spare parts orders are processed through the GENERAL AIRSTAGE Online Store. The store provides a single place to identify parts, check pricing and availability, place orders and manage your account activity.
1. Access the Online Store
Trade customers can access the GENERAL AIRSTAGE Online Store using the relevant site below:
| Region | Online Store |
|---|---|
| New Zealand | https://shop.generalairstage.co.nz |
| Australia | https://shop.generalairstage.com.au |
2. What You Can Do in the Store
The Online Store is designed to give trade customers direct access to the information and tools needed to manage spare parts and service activity.
| Function | What It Allows You to Do |
|---|---|
| Submit warranty claims | Create eligible warranty parts orders and provide the required product and fault information. |
| Find part numbers | Search by spare part number, description or product model to locate applicable components. |
| Download manuals | Access available service manuals, operating manuals and spare parts lists for supported products. |
| Check stock availability | View current availability before placing your order. |
| Check pricing | View the price applicable to your account. Prices displayed in the store are exclusive of GST and freight unless otherwise stated. |
| Order spare parts | Add parts to your cart, enter delivery details and submit the order online. |
Important: If you already have an Online Store account, use your existing login credentials rather than creating a new company account.
3. New Customer - Create an Account
If your business has not used the Online Store before, you will need to register before you can place an order.
- Visit the applicable Online Store for Australia or New Zealand.
- On the sign-in page, select CREATE AN ACCOUNT or the registration option displayed on the page.
- Enter your company and contact information in the required fields.
- Review and accept the applicable terms and conditions.
- Select SUBMIT to send your registration request.
- Once your account has been approved, use your registered email address and password to sign in.
Adding additional staff: If your company already has an Online Store account, speak with your company's account administrator. The administrator can add staff access and assign the appropriate permissions without creating a separate company account.
4. Find and Order Spare Parts
Search for a part
Use the search function at the top of the store. You can search using a known spare part number or a product model number.
- Known part number: Enter the spare part code to locate that item and related components.
- Product model: Enter the indoor or outdoor model number to display spare parts associated with that model.
- Manuals: Where available, product searches can also provide access to service manuals, operating manuals and spare parts lists.
Place your order
- Locate the required spare part.
- Check the displayed price and availability.
- Select Add to Cart.
- Repeat the process until all required parts have been added.
- Select the shopping cart icon and choose View Cart & Check Out.
- Confirm quantities, delivery details and any required order information.
- Where available, use the shipping estimate option to review freight before submitting the order.
- Select Complete Order.
After the order is submitted, a confirmation email will be sent to the email address associated with your account. A further notification is sent when the order is dispatched.
Quick Order
For larger parts orders, accounts with the appropriate permissions may use the Quick Order function. Parts and quantities can be entered manually or uploaded using the CSV template available in the store, then added to the cart for normal checkout.
5. Manage Your Orders
The Online Store also provides tools to manage your purchasing activity after an order has been placed.
- Order history: View previous purchases and order details from your account dashboard.
- Order status: See whether an order is Pending, Partially Shipped, Shipped or Cancelled.
- Tracking: Once an item has shipped, use the tracking link shown against the shipped item. Items in the same order may have different tracking numbers.
- Invoices: Review order records and available invoice information from your account.
- Returns: Where enabled, start a return from your order history or order summary and provide the required reason, serial number and pickup information.
- Saved Lists: Save frequently ordered parts for faster repeat ordering.
6. Warranty Parts Orders
Accounts with warranty access can submit eligible warranty parts orders through the Online Store.
- Select the Warranty Order option from the store dashboard.
- Enter the applicable product model.
- Select the required replacement spare parts and add them to the cart.
- Complete the warranty checkout information, including the defective unit details and a clear fault description.
- Submit the warranty order for processing.
Warranty access is permission-based. The available functions displayed in the store may vary depending on the permissions assigned to your account.
7. Need More Help?
A detailed Online Store User Guide is available to assist with registration, account security, product and spare parts searches, orders, warranty orders, returns, tracking, manuals and saved lists.
Online Store User Guide
Refer to the user guide attached to this Freshdesk solution for step-by-step instructions and screenshots.
Refer to the user guide attached to this Freshdesk solution for step-by-step instructions and screenshots.
Trade Spare Parts Ordering
All spare parts orders should be placed through the GENERAL AIRSTAGE Online Store using your trade account.
All spare parts orders should be placed through the GENERAL AIRSTAGE Online Store using your trade account.