GENERAL AIRSTAGE TECHNICAL GUIDE
FG43 Error – AnywAiR Ducted Controller
Troubleshooting guide for UTY-ANY1 and UTY-ANY2 wall-mounted touch screens
FG43 meaning: The customer’s third-party Android device cannot locate the wall-mounted AnywAiR touch screen on the local network.
Before starting
Confirm the products:
This guide applies to UTY-ANY1 and UTY-ANY2 systems using the wall-mounted Android touch screen and a third-party Android mobile device with the AnywAiR app.
Do not factory reset first.
A full reset can remove configuration and delay resolution. Complete the power, Wi-Fi and time checks before considering reset or replacement.
Flow chart 1 – Basic FG43 diagnosis
FG43 appears on the Android device
↓
Restart the wall-mounted touch screen.
Switch off its circuit breaker for 5 minutes, then restore power.
↓
Check the latest Android app updates on the wall-mounted touch screen.
↓
Confirm the wall-mounted touch screen is connected to the customer’s local Wi-Fi.
↓
Confirm the customer’s Android device is connected to the same local Wi-Fi network.
↓
Set the wall-mounted Android tablet to use network-provided date and time.
↓
Reconnect the Android device to Wi-Fi, reopen the AnywAiR app and search again.
↓
FG43 cleared
No further action required. Record the cause if identified.		 FG43 remains
Continue to the network isolation flow chart below.
Flow chart 2 – Network isolation
FG43 remains after restart, Wi-Fi and time checks
↓
Can the wall-mounted tablet browse the internet or connect to the router?
NO
Forget the Wi-Fi network, reconnect using the correct password and check signal strength.		 YES
Continue to the next check.
↓
Are the customer’s Android device and touch screen on the same Wi-Fi name and same local network?
NO / UNSURE
Connect both devices to the same Wi-Fi. Avoid guest networks, isolated IoT networks and mobile data during testing.		 YES
Continue to router checks.
↓
Restart the modem/router, wait until Wi-Fi is fully restored, then restart the touch screen and Android device.
↓
Does the router use guest isolation, AP isolation, client isolation or a mesh node that prevents devices seeing each other?
YES / POSSIBLY
Disable isolation for testing or move both devices to the same main Wi-Fi network.		 NO
Escalate with the information listed at the end of this guide.
How to set the correct time on the Android wall tablet
  1. Open Settings on the wall-mounted Android tablet.
  2. Open System, General management or Additional settings, depending on the Android version.
  3. Select Date & time.
  4. Turn on Use network-provided time, Automatic date & time or the equivalent option.
  5. Turn on Use network-provided time zone or Automatic time zone.
  6. Confirm the displayed date, local time and time zone are correct.
  7. Return to the AnywAiR screen and restart the tablet if the displayed time does not update immediately.
Important: A date set years in the past, including a default date such as 2020, can prevent secure communication and device discovery. Always correct the date and time before replacing hardware.
Flow chart 3 – Wall tablet time is incorrect
Wall tablet shows the wrong date or time
↓
Is Automatic date & time enabled?
NO
Enable network-provided date, time and time zone.		 YES
Confirm Wi-Fi has internet access and restart the tablet.
↓
Is the time now correct?
YES
Retry AnywAiR device discovery.		 NO
Set the correct time manually for testing, confirm time zone, then escalate if it resets again.
Information to capture before escalation
  • Confirm whether the system is UTY-ANY1 or UTY-ANY2.
  • Photo of the FG43 message.
  • Wall tablet Android version and AnywAiR app version.
  • Customer’s Android device model and Android version.
  • Router make and model, including whether it is a mesh system.
  • Wi-Fi name used by both devices and whether guest Wi-Fi is enabled.
  • Displayed date, time and time zone on the wall tablet.
  • Results of breaker restart, router restart and device restart.
GENERAL AIRSTAGE | AnywAiR FG43 Troubleshooting Guide