UTY-ANY1/2 anywAiR® Technology Ducted Zone Controller

Freshdesk Solution Article - GREAT-style Technical Support, Installation, Setup and FG Status Code Guide

Safety position: The installer side of this guide is for authorised service personnel only. Before accessing the indoor unit, link cable, control box, PSU, 240 V supply or roof-space equipment, confirm the person onsite is authorised and the system has been isolated. For customer calls, keep the customer on touch-screen, Wi-Fi, app and non-invasive checks only.

Document scope Quick map System architecture FG status codes Flowcharts Intake triage Install / commissioning No control / blank tablet FG fault reset FG1-FG3 AC communication Sensor / zone faults Remote access / Wi-Fi Tablet restore Zones / MainZone Google Assistant Install SOP Tech setup wizard FG reset SOP Wi-Fi / remote Sensors Zone logic Google Assistant Warranty / exclusions Ticket checklist

1. Document scope

Area	Details
Product	UTY-ANY1/2 anywAiR technology ducted controller touch pad / ducted zone controller.
Core hardware	Wall-mounted Android touch screen, orange control box/control module, AC-DC power supply, link cable to indoor unit, RJ12 zone motors, antenna and optional wireless temperature sensors.
Control functions	On/off, mode, fan speed, set point, timer, zones, variable airflow control, temperature-controlled VAV if sensors are installed, scenarios/scenes, events and remote access.
Installation focus	Confirm Fujitsu wired controller operation first, record indoor function settings/static pressure, isolate, remove original wall controller wiring, connect red/white/black link cable, set DIP switch 5, set unique System ID, configure sensors, then run Tech Setup wizard.
Support focus	FG status codes, tablet/app/Wi-Fi issues, remote access, sensors, zone dampers, MainZone logic, scenes/events, Google Assistant linking and tablet restore.

2. Quick map

Customer symptom / request	Likely area	Use this path
Tablet is blank, frozen, app will not open, or no control from touch screen	Tablet power, control box PSU, app, Android, link to control box	No control / blank tablet
FG status is showing in app	Status code family: AC comms, remote access, app update, sensor, activation, incompatible app	FG fault reset then FG status table
FG1, FG2 or FG3	Control box, link cable, indoor unit communication, wrong controller still connected, 2-wire/3-wire indoor setting	FG1-FG3 communication
FG4, FG81-FG89	Wireless sensors, System ID, zone number DIP switch, batteries, antenna, duplicate sensor zones	Sensor / zone faults
FG20-FG29, FG42-FG49 or remote app cannot connect	Wi-Fi, internet, remote access enablement, router, phone pairing, app permissions	Remote access / Wi-Fi
FG33, FG38, FG39, FG40 or incompatible app codes	Outdated app, TSP app version, mobile app, control box compatibility, blue cable	FG status table
After factory reset, tablet shows Vinculum Accessory Test	Required tablet apps missing	Tablet restore
Zones open/close incorrectly, airflow percentage issue, MainZone confusion	Zone setup, dampers, constant zones, airflow vs temperature zone, MainZone/MainTemp/AutoMode	Zones / MainZone
Customer wants voice control	Google Home / anywAiR account link / scenes already configured	Google Assistant

3. System architecture and key concepts

Concept	Support explanation
Touch screen / TSP FG	The wall touch screen is an Android tablet permanently mounted to the wall. It runs the anywAiR app, can connect to Wi-Fi, and is powered from the control box rather than a normal loose charger.
Control box	The orange control module in the ceiling/roof space links the indoor unit, touchscreen, antenna, PSU, RJ12 zone motors and sensors. Do not connect control box power until wiring is complete during installation.
Indoor unit link cable	Three-core lead from control box to indoor unit: terminal 1 red, terminal 2 white, terminal 3 black.
Blue data cable clearance	Blue data cable between the control box and touchscreen needs 130 mm clearance from 240 V cables.
DIP switch 5	DIP switch 5 selects return air sensor mode or MainZone sensor mode. Default is return air mode.
System ID	The control box and wireless sensors must share the same System ID. Multiple systems in the same home require different System IDs.
Sensors	Wireless temperature sensors are battery powered. Sensor System ID must match control box and zone number DIP switch must match the allocated zone. Maximum one sensor per zone and maximum 10 zones.
Zones	Airflow zones are controlled by percentage in 5% increments. Temperature zones require sensors and can automatically control airflow to maintain the desired zone temperature.
Constant zones	Installer-programmed electronic constant zones can automatically open to relieve excess air pressure if insufficient zones are open.
MainZone / MainTemp / AutoMode	MainZone uses the selected zone’s sensor to drive unit demand. MainTemp can automatically select the zone with greatest difference between actual and desired temperature. AutoMode can change between cooling/heating to maintain open zones within a default range.

4. FG status code table

Usage note: R in the Apple/Android/TSP columns means the code may be reported on that platform; T indicates a transitional/temporary state. Confirm the platform shown before selecting the support path.

Code	Installer description	Installer troubleshooting	Components	End-user description	Internal checkpoints	Appears on
FG1	Control box is not detecting the A/C indoor unit.	1. Ensure the A/C unit has power. 2. Check to ensure you have the correct control box installed 3. Check connections and reset power to the unit. 4. Run the unit on its own controller and after testing check field settings. 5. Reconnect FG equipment and test. 6. If the error does not clear, please change the control box or contact the help desk.	CB, Link Cable	Communication error between componentry and A/C unit.	FG1 can oocurr if the indoor unit (for example ARTH) is still set to 2 wire. Ensure indoor unit control PCB is set to 3 wire	Apple: R Android: R TSP: R
FG2	Slave unit controller detected. This particular controllers is a standalone controller and requires the unit controller to be disconnected completely.	1. Disconnect the unit controller. 2. Connect the system to the indoor unit. 3. Reset power at the mains (leaving off for 10 minutes). 4. Test the system, if the error remains please contact the Technical Support Line).	CB, Link Cable	Multiple unit controllers detected.		Apple: R Android: R TSP: R
FG3	Control box not communicating with daughter board.	1. Reset power to the control box and wait 10 minutes 2. Check connections whilst waiting. 3. Reconnect power and wait 5 minutes. 4. If the FG3 error does not clear, please replace the control box or contact the help desk.	CB, Link Cable	Communication error	FG3 Reboot system for 15 minutes. The orange control box & the indoor unit became out of sync.	Apple: R Android: R TSP: R
FG4	The system is not detecting any temperature sensors.	1. Check to make sure the dipswitches (set of 4) match between the CB and each temperature sensor. 2. Reset the dipswitches on each of the sensors. 3. Replace the batteries on at least one of the sensors 4. Reset the system at isolator, leaving off for at least 10 minutes. 5. Reconnect power and wait 5 minutes. 6. If the error does not clear, please change the control box.	WSRF, ANT, CB	System is not detecting any temperature sensors	FG4 Ensure dip switch is are set correctly on the remote sesnsor & reset power to the sesnor (battery removal & reinsert)	Apple: R Android: R TSP: R
FG7	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG8	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG9	Activation code has expired	Check N/A ports remove and reset power	CB	Activation code has expired		Apple: R Android: R TSP: R
FG10	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG11	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG12	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG13	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG14	Something has been connected to N/A Ports	Check N/A ports remove and reset power	NA	Contact Installer		Apple: R Android: R TSP: R
FG24	Remote connection error	Please record the error code and contact the help desk.	TSP, Router	Remote connection error		Apple: R Android: R TSP: R
FG25	Remote access is starting up	Please wait while remote access is starting up.	TSP, Router	Remote access is starting up		Apple: T Android: T TSP: R
FG26	Remote access is working	Remote access is working.	NA	Remote access is working		Apple: T Android: T TSP: R
FG27	Remote connection error	The Apple device cannot find internet connection. Please test connection to the internet by searching for a web page using Safari. After this try reconnecting to the air-conditioning system.	Mobile Device, TSP	Remote connection error		Apple: R Android: T TSP: T
FG28	Remote connection error	Server is busy. Reboot the wall mounted touch screen and try again in 10 minutes.	TSP	Remote connection error		Apple: R Android: T TSP: T
FG29	Connection error	Please record the error code and contact the help desk.		Connection error		Apple: R Android: T TSP: T
FG32	Connection error	Please record the error code and contact the help desk.		Connection error		Apple: T Android: R TSP: T
FG33	Apps on the wall mounted touch screen are out of date.	App Update Instructions (Wall Mounted Touch Screen): 1. Ensure the touch screen is connected to the internet. 2. Open the PlayStore app. 3. Make a new or add an existing account if required. 4. Wait 15 minutes 5. Search for the all relevenant apps in the PlayStore: 6. Once all the apps have finished updating, please reboot the touch screen.	TSP	Apps on the wall mounted touch screen are out of date.		Apple: T Android: T TSP: R
FG38	The app on your Apple device is out of date.	Head to the App Store on the users Apple device and update the relevant app	Mobile Device, TSP	The app on your Apple device is out of date.		Apple: R Android: T TSP: T
FG39	The app on your third party Android device is out of date.	Head to the PlayStore on the users third party Android device and update the relevant app	TSP, CB, Blue Cable	The app on your third party Android device is out of date.		Apple: T Android: R TSP: T
FG40	FG Assist has recently been updated. Please reboot the wall mounted touch screen	Press and hold the power button on the wall mounted touch screen and select 'reboot'.	TSP	FG Assist has recently been updated. Please reboot the wall mounted touch screen		Apple: T Android: T TSP: R
FG42	The customers Apple device cannot locate the wall mounted touch screen.	Try rebooting the customers wall mounted touch screen and try again. Try connecting in the local wifi zone. If this fails to clear the FG42	Mobile Device, TSP	The customers Apple device cannot locate the wall mounted touch screen.	Ensure the wall controller tablet is the correct time set. Set to use "Network time"	Apple: R Android: T TSP: T
FG43	The customers third party Android device cannot locate the wall mounted touch screen.	Try rebooting the customers wall mounted touch screen and try again. Try connecting in the local wifi zone. If this fails to clear the FG43 then please contact the help desk.	Mobile Device, TSP	Your Android device cannot locate the wall mounted touch.	Ensure the wall controller tablet is the correct time set. Set to use "Network time"	Apple: T Android: R TSP: T
FG44	Communication error	1. Please update FG Assist in the PlayStore on the wall mounted touch screen. 2. Reset the system at the mains (leaving off for 5 minutes). 3. Once power has been restored to the touch screen wait an additional 5 minutes and test the system. 4. If the error has still not cleared test the system with a new cable between the touch screen and the control box. 5. If the error clears, replace the cable. 6. If no, please contact our help desk.	TSP, CB, Blue Cable	Communication error	Ensure the wall controller tablet is the correct time set. Set to use "Network time"	Apple: T Android: T TSP: R
FG45	Communication error	1. Please check the network (Wi-Fi) connection on the wall mounted touch screen. 2. Reboot the wall mounted touch screen and the customers router. 3. Once ready, try reconnecting using the app. 4. If the error remains please contact our help desk.	TSP, Router	Communication error	Esnure 'default location setting' is 'off' in system settings. Ensure the wall controller tablet is the correct time set. Set to use "Network time"	Apple: R Android: T TSP: T
FG46	Communication error	1. Please check the network (Wi-Fi) connection on the wall mounted touch screen. 2. Reboot the wall mounted touch screen, the customers router and their Android device. 3. Once ready, try reconnecting using the app. 4. If the error remains please contact our help desk.	TSP, Router	Communication error	Esnure 'default location setting' is 'off' in system settings. Ensure the wall controller tablet is the correct time set. Set to use "Network time"	Apple: T Android: R TSP: T
FG48	The wall mounted touch screen has not been paired with the end users Apple device.	To pair the Apple device with the wall mounted touch screen: 1. Please ensure both devices are connected to the same Wi-Fi network. 2. Open the app on the Apple device. 3. Control the system via the app for at least 10 seconds. 4. Disconnect the Apple device from the same Wi-Fi network and test remote access.	Mobile Device, TSP	The wall mounted touch screen has not been paired with your Apple device.	Esnure 'default location setting' is 'off' in system settings. Ensure the wall controller tablet is the correct time set. Set to use "Network time"	Apple: R Android: T TSP: T
FG49	The wall mounted touch screen has not been paired with the end users third party Android device.	To pair the third party Android device with the wall mounted touch screen: 1. Please ensure both devices are connected to the same Wi-Fi network. 2. Open the app on the Android device. 3. Control the system via the app for at least 10 seconds. 4. Disconnect the Android device from the same Wi-Fi network and test remote access.	Mobile Device, TSP	The wall mounted touch screen has not been paired with your Android device.		Apple: T Android: R TSP: T
FG50	The app on the consumers Apple device has detected a new system.	If the end user has one system, restart the app. If the end user has more than one system follow the below steps: 1. Head to settings on the Apple device 2. Scroll down and press on the appropriate app. 3. At the bottom of the screen interact with the toggle bar to change the app from single system to multiple systems. If the end user does not have multiple systems, please contact the help desk.	Mobile Device, TSP	The app on your Apple device has detected a new system.		Apple: R Android: T TSP: T
FG52	The system needs to be activated. The customer will not be able to control their system until the activation code has been entered. .	Please enter the activation code which was entered at the time of installation	TSP	Please enter the activation code which can be obtained by contacting you’re air-conditioning specialist.		Apple: R Android: T TSP: T
FG53	The system needs to be activated. The customer will not be able to control their system until the activation code has been entered. .	Please enter the activation code which was entered at the time of installation.	TSP	Please enter the activation code which can be obtained by contacting you’re air-conditioning specialist.		Apple: T Android: R TSP: T
FG70	FG Assist permissions are not set correctly	Head to the FG Assist app on the wall mounted touch screen and enable permissions	TSP	FG Assist permissions are not set correctly. Your air-conitioning system will not run until they have been set correctly.		Apple: T Android: T TSP: R
FG71	Apple mobile device has 0 systems stored and no wifi connected (using 3/4G)	Reconnect your Apple device to the exact same Wi-Fi network as the wall mounted touch screen. From here, open the app on your mobile device to pair with the system. After connecting using Wi-Fi, try again remotely.	Mobile Device	Apple mobile device has 0 systems stored and no wifi connected (using 3/4G).		Apple: R Android: T TSP: T
FG72	Android mobile device has 0 systems stored and no wifi connected (using 3/4G)	Reconnect your third party Android device to the exact same Wi-Fi network as the wall mounted touch screen. From here, open the app on your mobile device to pair with the system. After connecting using Wi-Fi, try again remotely.	Mobile Device	Android mobile device has 0 systems stored and no wifi connected (using 3/4G).		Apple: T Android: R TSP: T
FG81	Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.	Open up each individual temperature sensor and check to make sure each one has it's own single zone allocated. This is the set of ten dipswitches on the inside of the temperature sensor. To allocate, make sure only one dipswitch is switched to the "set zone number" side of the sensor.	WSRF	Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.		Apple: R Android: T TSP: T
FG82	Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.	Open up each individual temperature sensor and check to make sure each one has it's own single zone allocated. This is the set of ten dipswitches on the inside of the temperature sensor. To allocate, make sure only one dipswitch is switched to the "set zone number" side of the sensor.	WSRF	Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.		Apple: T Android: R TSP: T
FG83	Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.	Open up each individual temperature sensor and check to make sure each one has it's own single zone allocated. This is the set of ten dipswitches on the inside of the temperature sensor. To allocate, make sure only one dipswitch is switched to the "set zone number" side of the sensor.	WSRF	Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.		Apple: T Android: T TSP: R
FG84	Wireless wall sensor has been detected but has a low battery reading.	Try replacing the battery with one from another sensor and wait 1 hour to see if it follows the battery. If it follows the battery, please replace. If the error stays please replace the sensor.	WSRF, ANT, CB	Wireless wall sensor has been detected but has a low battery reading.		Apple: R Android: T TSP: T
FG85	Wireless wall sensor has been detected but has a low battery reading.	Try replacing the battery with one from another sensor and wait 1 hour to see if it follows the battery. If it follows the battery, please replace. If the error stays please replace the sensor.	WSRF, ANT, CB	Wireless wall sensor has been detected but has a low battery reading.		Apple: T Android: R TSP: T
FG86	Wireless wall sensor has been detected but has a low battery reading.	Try replacing the battery with one from another sensor and wait 1 hour to see if it follows the battery. If it follows the battery, please replace. If the error stays please replace the sensor.	WSRF, ANT, CB	Wireless wall sensor has been detected but has a low battery reading.		Apple: T Android: T TSP: R
FG87	Multiple sensors have been been detected on the same zone.	Check to see if the customers sensors have all been allocated correctly and that no more than one sensor is allocated to a particular zone. If everything has been allocated correctly change the sytem ID by changing the arrangement of the 4 dipswitches in the clear window of the control box. Go back and change the set of 4 on each sensor to match. After this, reset power to the system.	WSRF, CB	Multiple sensors have been been detected on the same zone.		Apple: R Android: T TSP: T
FG88	Multiple sensors have been been detected on the same zone.	Check to see if the customers sensors have all been allocated correctly and that no more than one sensor is allocated to a particular zone. If everything has been allocated correctly change the sytem ID by changing the arrangement of the 4 dipswitches in the clear window of the control box. Go back and change the set of 4 on each sensor to match. After this, reset power to the system.	WSRF,CB	Multiple sensors have been been detected on the same zone.		Apple: T Android: R TSP: T
FG89	Multiple sensors have been been detected on the same zone.	Check to see if the customers sensors have all been allocated correctly and that no more than one sensor is allocated to a particular zone. If everything has been allocated correctly change the sytem ID by changing the arrangement of the 4 dipswitches in the clear window of the control box. Go back and change the set of 4 on each sensor to match. After this, reset power to the system.	WSRF, CB	Multiple sensors have been been detected on the same zone.		Apple: T Android: T TSP: R
FG90	?					Apple: T Android: T TSP: R
FG91	?					Apple: T Android: T TSP: R
FG92	?					Apple: T Android: T TSP:
FG123	Unable to detemine system type			Components Connected Incorrectly		Apple: T Android: T TSP: R
FG124	Unable to detemine system type			Components Connected Incorrectly		Apple: T Android: T TSP: R
FG125	Unable to detemine system type					Apple: T Android: T TSP: R
FG126	Unable to detemine system type					Apple: T Android: T TSP: R
FG127	Unable to detemine system type					Apple: T Android: T TSP: R
FG123	Incompatible App	Confirm that the correct app has been installed onto the tablet and that no additional FG apps have been added.	TSP, CB	App operating on tablet is not compatible with the tablet or control box		Apple: T Android: T TSP: R
FG124	Incompatible App	Confirm that the correct app has been installed onto the tablet and that no additional FG apps have been added.	TSP, CB, Mobile Device	App operating on tablet is not compatible with the tablet or control box		Apple: T Android: T TSP: R
FG125	Incompatible App	Confirm that the correct app has been installed onto the tablet and that no additional FG apps have been added.	TSP, CB, Mobile Device	App operating on tablet is not compatible with the tablet or control box		Apple: R Android: R TSP: T
FG126	Incompatible App	System is waiting to configure. If this does not occur complete an iso reset and check all cable connections.	CB, TSP, Blue Cable	Components Connected Incorrectly		Apple: Android: TSP: R
FG127	Incompatible App	Unknown level of control	CB, TSP, Blue Cable	Incompatible App		Apple: Android: TSP:

5. GREAT-style linked flowcharts

AnywAiR intake triage flow

Start every call by identifying whether the issue is AC control, zone control, tablet/app, Wi-Fi/remote access or installation/commissioning

↓

Confirm site, customer/installer, model UTY-ANY1, indoor unit model if known, number of zones and whether issue is new install or existing install

↓

Ask what the customer sees: no display, anywAiR app opens, FG status code, zone not moving, phone app offline, Google/voice issue, or AC fault

↓

Separate customer-safe checks from installer-only checks

↓

Record whether fault is on wall mounted touch screen, Apple app, Android app or all platforms

↓

Tablet/app issue

Use tablet, Wi-Fi, FG reset and restore flows first.

AC or link issue

Use FG1-FG3 / installation communication path and involve installer.

Zones or sensors

Use sensor/zone flow. Check System ID, sensor DIP and batteries.

Remote access only

Use Wi-Fi / remote access path. Local wall control may still be normal.

Important: Do not send a customer into roof-space, control box or indoor-unit wiring checks. Escalate to installer/agent for electrical or roof-space work.

UTY-ANY1 installation / commissioning flow

Use this flow for new installs, recommissioning, controller replacement or control box replacement

↓

Power up air conditioner first and test correct operation with the Fujitsu wired remote controller

↓

Set indoor fan static pressure and any required function settings. Record all setting values and keep the original wall controller onsite

↓

Isolate the air conditioner and allow minimum 5 minutes for system to de-energise

↓

Remove Fujitsu wired remote controller cabling from indoor unit and connect orange control box link cable: 1 red, 2 white, 3 black

↓

Connect RJ12 zone motors, touchscreen/tablet and antenna to the control module. Do not connect control box power yet

↓

Set DIP switch 5, set unique System ID, configure each sensor if fitted, then apply PSU/control box power and run Tech Setup wizard using password 873873

↓

Unit works on Fujitsu controller

Proceed with anywAiR installation and record settings before removing controller.

Unit fails on Fujitsu controller

Resolve air conditioner issue first. Do not commission anywAiR until base unit is proven.

Multiple systems onsite

Use different System ID for each system.

Sensors fitted

Match System ID, set zone DIP, remove battery tab and reset sensor power after DIP changes.

Important: The original Fujitsu wall controller must remain onsite for future setting work. Do not connect the control box power until wiring and zone/sensor connections are completed.

No control / blank tablet / app not responding flow

Wall mounted touch screen or local anywAiR control issue

↓

Ask if the tablet display is blank, sleeping, frozen, or if only the anywAiR app is not responding

↓

Customer check: double tap screen corner or press home/circle button and open anywAiR app

↓

Power reset: turn whole system off for 10 minutes, confirm tablet display goes blank, turn system back on, then wait another 10 minutes for connections to re-establish

↓

Check if the anywAiR app opens and whether FG status has disappeared

↓

If still not working, check Wi-Fi/time/date and then move to installer-only PSU/control box/link cable checks

↓

Recovered after reset

Record reset and close with customer education.

Tablet still blank

Installer to check PSU/control box/tablet power path.

App opens but FG code remains

Use FG status code table and matching flow.

Factory reset occurred

Use tablet restore flow and reinstall required apps.

Important: The customer can do app, Android navigation and power-cycle checks only. PSU, control box and wiring checks are installer-only.

FG fault reset and platform check flow

Use for any displayed FG status code before component replacement

↓

Power the whole system off for 10 minutes and confirm the tablet display is off/blank

↓

Turn system back on and wait another 10 minutes for controller, tablet, Wi-Fi and remote access to re-establish

↓

Open anywAiR app and confirm whether FG status disappeared

↓

If FG remains, check Android Date & Time: timezone, Use locale default OFF where required, correct date/time

↓

Check Wi-Fi is connected on wall mounted touch screen

↓

Record exact FG code and where it appears: Apple, Android or wall mounted TSP

↓

FG cleared

No parts. Record reset and site conditions.

FG remains on TSP

Use status table. TSP-related codes usually require tablet/control box/network path.

FG on phone only

Check mobile app, Wi-Fi pairing, local network/mobile data permissions and remote access.

Date/time wrong

Correct timezone/date/time before further troubleshooting.

Important: A power reset must allow enough time for both shutdown and re-establishment. Do not condemn hardware immediately after power is restored.

FG1 / FG2 / FG3 AC communication flow

Control box to indoor unit / daughter board communication faults

↓

Confirm whether original Fujitsu wall controller was removed and kept onsite, and whether indoor unit worked before anywAiR was fitted

↓

Check link cable wiring to indoor unit: 1 red, 2 white, 3 black

↓

FG1: control box not detecting AC indoor unit. Check indoor unit has power, correct control box, connections, field settings and whether indoor PCB is still set to 2-wire instead of 3-wire

↓

FG2: slave/unit controller detected. Ensure the standalone unit controller is disconnected completely

↓

FG3: control box not communicating with daughter board/dictionary. Reboot system for 15 minutes and check link cable/control box connections

↓

After correcting wiring/settings, reset power and test local control

↓

Wiring/settings issue

Correct link cable or indoor control setting, reset and retest.

Original controller still connected

Remove it completely for standalone UTY-ANY1 control.

FG3 persists

Replace/control box escalation after link cable and reboot evidence.

Base AC fault

Run unit on its own controller and resolve AC fault before replacing anywAiR parts.

Important: FG1/FG2/FG3 are installer-level faults. Do not send customers into wiring checks. Confirm the indoor unit is set up for the correct controller communication before control box replacement.

Wireless sensor / zone status code flow

FG4, FG81-FG89 or temperature-controlled zone issue

↓

Confirm if the site has optional wireless temperature sensors installed

↓

Check sensor System ID matches the control box System ID

↓

Check each sensor zone DIP switch matches the intended zone number. Maximum one sensor per zone

↓

Remove/reinsert batteries after DIP switch changes; replace low batteries where FG84-FG86 appear

↓

Check antenna connection and sensor location/range

↓

Use Setup > zones and sensors to confirm zone names, sensor pairing and whether zone is airflow or temperature controlled

↓

No sensors installed

Temperature zone/MainZone features are not available. Use airflow zone logic.

Sensor not detected FG4/81-83

Check System ID, zone DIP, antenna and battery reset.

Low battery FG84-86

Replace sensor battery and verify status clears.

Duplicate sensor FG87-89

Correct zone DIP so only one sensor is allocated per zone.

Important: A MainZone cannot be selected from a zone without a temperature sensor. Sensor DIP changes require a sensor power reset.

Remote access / Wi-Fi / phone app flow

Remote access unavailable, app offline, FG20-FG29, FG42-FG49, FG45-FG46

↓

Confirm local wall mounted touch screen controls the air conditioner correctly

↓

Confirm wall mounted touch screen is connected to home Wi-Fi and has internet access

↓

Open Setup > Remote Access and confirm remote access is enabled. It can take up to 5 minutes to reach FG26

↓

Pair the phone by opening the anywAiR app on the phone while connected to the same home Wi-Fi as the wall tablet and wait 10 seconds

↓

For Apple FG45 / local network issue: Settings > Apps > anywAiR, ensure Local Network is ON and Mobile Data is ON

↓

If Google/remote server issue appears, retry after 10 minutes and record exact final code

↓

FG20 / FG22

Wall tablet has no internet or lost internet. Fix Wi-Fi/router access.

FG21 / FG24 / FG28

Remote connection/server error. Retry after 10 minutes and record exact code.

FG26

Remote access should be working. Re-pair phone on local Wi-Fi for 10 seconds.

Phone only issue

Check phone app version, local network/mobile data permissions and same Wi-Fi pairing.

Important: Remote access can fail while local wall control remains normal. Treat Wi-Fi/router/mobile permissions as first-line checks before parts.

Tablet factory restore / Vinculum Accessory Test flow

Use after tablet factory reset or Vinculum Accessory Test message

↓

Confirm if tablet was factory reset or is showing Vinculum Accessory Test

↓

Connect tablet to internet and sign into a Google Play Store account

↓

Install FGAssist and activate when prompted

↓

Install anywAir app

↓

Install FGWakeUp

↓

Reopen anywAiR app and test local control

↓

Apps missing

Install FGAssist, anywAir and FGWakeUp before any hardware decision.

No Play Store account

Customer/installer must provide Google account and internet connection.

Apps installed and still no control

Use FG status table and control box/link cable flows.

Important: The Vinculum message after factory reset is normally resolved by reinstalling the required three apps; it is not automatically a failed tablet.

Zones / MainZone / airflow complaint flow

Use for zone not opening, incorrect airflow percentage, MainZone confusion, or comfort complaint

↓

Identify whether the zone is an Airflow Zone or Temperature Zone

↓

For Airflow Zone, confirm zone is ON and adjust airflow percentage in 5% increments using - / + buttons

↓

For Temperature Zone, confirm sensor is fitted, paired, powered and showing actual temperature

↓

Confirm MainZone is an active temperature-controlled zone; if MainZone is off, return air is used until MainZone is turned on

↓

Check constant zones marked with C. They may automatically open to relieve excess air pressure if insufficient zones are open

↓

Confirm damper motor wiring/RJ12 connection and duct design if physical airflow does not match screen

↓

Airflow zone

Explain percentage control. No sensor means no temperature target control.

Temperature zone

Check sensor and desired/actual temperature before damper fault.

Constant zone opens

Normal pressure relief operation depending on installer setup.

Screen normal, airflow wrong

Installer to check damper motor, ductwork and zone allocation.

Important: A zone can control one outlet or multiple rooms depending on duct design. Screen logic does not prove duct design or damper installation is correct.

Google Assistant / voice control flow

Use when customer wants to link anywAiR to Google Home or scenes by voice

↓

Confirm the customer has an anywAiR account with at least one registered device and a Google account

↓

Open Google Home > + > Set up device > Have something already set up? > search anywAiR

↓

Log into anywAiR account, select devices and scenes, then assign device to Google Home and room

↓

For scenes, confirm scenes are already configured in myanywAiR/anywAiR app before voice control

↓

If new scenes do not appear, unlink anywAiR from Google Home and re-link, selecting the new scenes

↓

Device links

Test commands: turn on/off, set cool/heat/fan/dry, set temperature, increase/decrease temperature, fan speed.

Scenes missing

Create scenes first, then unlink/re-link anywAiR in Google Home.

Google shows offline

Check anywAiR app/local control first; Google Home may show not responding/offline intermittently while anywAiR still works.

Important: Voice scenes must exist before linking to Google Assistant. Do not troubleshoot Google first if the local anywAiR app is also not controlling the system.

6. Step-by-step phone support SOPs

SOP 1 - Installation baseline

Power up the air conditioner and operate it using the original Fujitsu wired remote controller first.
Set indoor fan static pressure and any required indoor function settings. Record settings and leave the original wall controller onsite.
Isolate power and wait at least 5 minutes before wiring work.
Remove original wired remote cabling from indoor unit and connect the UTY-ANY1 link cable: 1 red, 2 white, 3 black.
Connect RJ12 zone motors, touch screen/tablet and antenna to the control module before applying power.
Maintain 130 mm clearance between blue data cable and 240 V cables.
Set DIP switch 5 according to return air sensor or MainZone sensor mode.
Set a unique System ID for each system in the same home.

SOP 2 - Tech Setup wizard

Turn air conditioning system on at isolator.
Open anywAiR app from tablet home page.
Press Setup.
Press Tech Setup.
Enter password 873873.
Press Run Wizard and follow prompts.
After wizard, verify Mode page, Zones page, sensor pairing, MainZone, remote access and at least one on/off test.

SOP 3 - FG fault reset

Power the whole system off for 10 minutes.
Confirm tablet display has switched off and is blank.
Turn power back on and wait another 10 minutes for connections to re-establish.
Open the anywAiR app and confirm if FG status has disappeared.
If still present, navigate to Android settings and check time zone/date/time.
Check Wi-Fi is connected.
Record exact FG code and where it appears: Apple, Android or wall mounted touch screen.

SOP 4 - Wi-Fi and remote access

On the wall touch screen, press home and open Wi-Fi settings.
Select the home Wi-Fi, enter password and wait up to 2 minutes for Connected to show.
Open anywAiR app > Setup > Remote Access.
Remote access is enabled by default but can be disabled/re-enabled. Disabling remote access clears paired phones/tablets.
After enabling, wait up to 5 minutes for status to become FG26.
To pair a phone, open the anywAiR app on phone while phone is on the same Wi-Fi as the wall tablet and wait 10 seconds.
For Apple remote/local network issue, ensure anywAiR app has Local Network ON and Mobile Data ON in iOS settings.

SOP 5 - Sensors

Confirm whether wireless temperature sensors were installed.
Set sensor System ID to match the control box System ID.
Set the sensor zone number using the DIP switch for the matching zone.
Only one sensor per zone is allowed, with maximum 10 zones.
Remove battery tab on new sensor.
If any DIP switch has been adjusted, reset sensor power by removing and reinserting the battery.
Replace batteries where low battery FG codes appear.
Check antenna connection and sensor range if sensors intermittently drop out.

SOP 6 - Zone logic / MainZone

On Zones page, grey zones are OFF; pressing zone name toggles ON/OFF.
Airflow zones have no sensor and are adjusted in 5% increments.
Temperature zones have sensors and allow desired temperature control.
MainZone is the temperature information centre for the air conditioner and must be an ON temperature-controlled zone.
If MainZone is not turned on, the system uses return air until MainZone is active.
MainTemp automatically selects the zone with greatest difference between actual and desired temperature.
AutoMode averages open zones and can change between heating and cooling within the configured temperature range.
Constant zones marked C may open automatically to relieve excess air pressure.

SOP 7 - Google Assistant

Confirm anywAiR account has at least one registered device and customer has Google account.
Open Google Home and select +.
Select Set up device.
Select Have something already set up? under Works with Google.
Search anywAiR and link the anywAiR account.
Select devices and scenes to control and assign them to home/room.
For new scenes, unlink anywAiR then re-link so the new scenes are selected.

SOP 8 - Warranty / non-covered support points

UTY-ANY1 has 5 year parts and labour warranty from commissioned date by Fujitsu General or approved installer.
Warranty does not cover incorrect/poor installation, misapplication, faults caused by third-party products, faulty external electrical wiring, incorrect power supply, voltage fluctuations or electromagnetic interference not originating within the air conditioner.
Warranty does not cover internet connectivity issues such as poor connections, drop outs or router issues.
Record whether fault is product failure or external/network/site issue before approving parts.

7. Ticket evidence checklist

Evidence required	Details to record
Customer / site details	Customer name, site address, installer/agent, install date if known, number of zones, whether issue is new install or existing install.
System details	UTY-ANY1, indoor ducted model if known, control box replacement history, original Fujitsu wall controller retained onsite, number of sensors, number of dampers.
Fault presentation	Exact complaint, exact FG code, where code appears: Apple, Android or wall mounted TSP, screenshot/video if possible.
Reset evidence	Whether full system power reset was completed: 10 minutes off, tablet blank, 10 minutes re-establish, result after reopening app.
Wi-Fi / remote access evidence	Wall tablet Wi-Fi connected or not, internet access, FG20/21/22/26 status, remote access enabled, phone paired on same Wi-Fi for 10 seconds, iOS Local Network/Mobile Data permissions.
Installation evidence	Link cable 1 red / 2 white / 3 black, indoor unit proven with original controller, function settings/static pressure recorded, DIP switch 5 position, System ID.
Sensor / zone evidence	Sensor System ID, zone DIP switch, battery status, one sensor per zone, antenna connection, zone type airflow/temperature, MainZone, constant zones.
Parts decision	Before replacing TSP, control box, antenna, sensor, link cable, PSU or damper, state which checks were completed and why the part is the next logical step.

(Fujitsu) General Australia and New Zealand

How can we help you today?