General Assist Technical Reference
Rooftop Package Unit Spare Parts
Using the Rooftop Spare Parts Master List
Reference guide for RAQ and URT rooftop package units supplied from 2022 to 2026
Use the attached Rooftop Spare Parts Master List to identify replacement parts by serial number first. The list is intended for Customer Care, Spare Parts, Technical Support and Service teams.
Applies To
This solution applies to rooftop package units listed in the attached master list, covering units supplied across 2022, 2023, 2024, 2025 and 2026.
Common model families include:
- RAQ/K/WP/EC 110
- RAQ/K/WP/EC 112
- RAQ/K/WP/EC 115
- RAQ/K/WP/EC 118
- RAQ/K/WP/EC 224
- RAQ/K/WP/EC 230
- RAQ/K/WP/EC 236
- RAQ/L/EC/WP series
- URT.EC.WP.MS series
Required Information Before Identifying Parts
Before confirming or quoting parts, request:
- Unit serial number
- Model number
- Part required, or symptoms if the part is unknown
- Site details
- Photos of the rating plate, where available
- Photos of the failed part, especially for fans, compressors, controllers, valves and sensors
How to Use the Attached Spreadsheet
- Open RAQ-Rooftop SpareParts MasterList_Unit Serial No. 2023-2024-2025-2026.xlsx.
- Go to the sheet named FGA ROOFTOP ONLY.
- Use Excel search or filter to locate the unit by Serial No.
- Confirm the Description / model matches the customer's unit.
- Read across the row to identify the relevant part number.
| Category | Spreadsheet Column |
|---|---|
| Compressor | compressors |
| EC fan / blower | EC fans/Blower |
| Condensing fan | Condensing fans |
| TX valve | txv |
| Controller | controllers |
| Display | Display |
| Filter drier | filter D |
| Sight glass | Sight glass |
| High pressure transducer | HP transducers |
| High pressure switch | HP switchs |
| Low pressure switch | LP switchs |
| Crankcase heater | crankcase heater |
| 4-way valve | 4 way vlv |
| Coil valve | coil valve |
| Full-size filter | Filter Full size |
| Half-size filter | Filter Half size |
| Temperature sensor | temp sensor |
| Motor | Motor |
Important: Always search by serial number first where available. Some models have part variations by production year or batch. If only the model is available, confirm critical components with Technical Support before quoting.
Duplicate serial warning: Serial RAQ220900013 appears against more than one model entry in the data. Escalate for verification before confirming parts for this serial number.
Some 2026 entries are marked NEW. Treat these as current-production or not-yet-finalised serial records and verify where required.
Common Rooftop Parts Found in the Master List
| Part Type | Common Part Numbers |
|---|---|
| Controller | 325974 |
| Display | 316829 / 316829A |
| Condensing fan | M5100031 / M5100032 |
| TX valve | M1100093 / M1100122 |
| Sight glass | M0700117 |
| Crankcase heater | M3500217 |
| Coil valve | M2400064 |
| Full-size filter | M014-00211-0002 |
| Half-size filter | M014-00211-0001 |
| Temperature sensor | 318651 |
| HP transducer | 327217 / M3500837 |
| HP switch | 315457 / A7500019 |
| LP switch | 315448 / A7500020 |
Recommended Freshdesk Response
Subject: Rooftop Package Unit Spare Parts Enquiry
Hi {{ticket.requester.first_name}},
Thank you for contacting Fujitsu General.
To help us identify the correct spare part for your rooftop package unit, please provide the following details:
- Model number
- Serial number
- Site address
- Part required, if known
- Photos of the unit rating plate
- Photos of the failed part, where available
Once received, we will check the rooftop spare parts master list and confirm the correct part number or escalate to Technical Support if further verification is required.
Kind regards,
Fujitsu General Customer Care
Internal Handling Process
- Confirm the model and serial number from the customer.
- Search the rooftop master list by serial number.
- Confirm that the model description matches the unit.
- Identify the required part number from the relevant column.
- If there are multiple possible parts or any mismatch, do not guess.
- Escalate to Technical Support or Spare Parts with the model, serial number and photos.
- Record the confirmed part number in the Freshdesk ticket before responding to the customer.
Key principle: The master list is a reference tool. The combination of serial number, model description and production-specific information should be used to confirm the correct component before supply.