To help you quickly confirm the correct part number, along with price and availability, and to place your order, please use our Webstore:

Using the Webstore is the most efficient way to progress your request, as it provides real-time information and self-service options, including:

  • Confirm part numbers (to ensure you are selecting the correct component)

  • Obtain pricing on spare parts

  • Check availability on spare parts

  • Place spare parts orders online

  • View exploded views of indoor and outdoor units to assist with identification

  • Download manuals and supporting documentation

  • View error codes and basic troubleshooting references

  • Find the date to dealer

  • Complete a spare parts return form (where applicable)

If you experience any issues accessing the Webstore, or you are unable to locate the information you require, please reply to this ticket with the unit model number and serial number (and, if available, photos of the rating label and the part required) so we can assist further.