General Assist Customer Support

anywAiR NEXT - Update Wi-Fi Details

Reconnect after changing your internet provider, router, Wi-Fi name or password
For the anywAiR NEXT USB Wi-Fi adaptor using the myanywAiR NEXT app
If your internet provider, router, Wi-Fi network name (SSID), or Wi-Fi password changes, the anywAiR NEXT adaptor will continue trying to connect using the old details and the air conditioner may appear offline. You can either update the Wi-Fi settings or factory-reset and re-add the adaptor.

1. Why the adaptor may have gone offline

  • New internet provider or router.
  • Changed Wi-Fi network name (SSID).
  • Changed Wi-Fi password.
  • Moved to a new mesh Wi-Fi system or combined 2.4/5 GHz network.

2. Before you start

Important: The adaptor connects to 2.4 GHz Wi-Fi only. Make sure your phone is connected to the Wi-Fi network you want the adaptor to use.
  • Make sure the indoor unit is powered.
  • Confirm the adaptor is firmly plugged in.
  • Stand near the indoor unit during setup.
  • Have the new Wi-Fi password ready.

3. Option A - Update Wi-Fi settings

Recommended first option: Updating the Wi-Fi settings keeps the existing device, users and schedules in the app.
  1. Open myanywAiR NEXT.
  2. Select the air conditioner, then open Settings using the gear icon.
  3. Tap Reset Wi-Fi settings.
  4. Select your 2.4 GHz Wi-Fi network.
  5. Enter the new Wi-Fi password.
  6. Follow the prompts and wait for reconnection confirmation.
myanywAiR NEXT Wi-Fi reset step 1
myanywAiR NEXT Wi-Fi reset step 2
myanywAiR NEXT Wi-Fi reset step 3
myanywAiR NEXT Wi-Fi reset step 4
myanywAiR NEXT Wi-Fi reset step 5
If Reset Wi-Fi settings is unavailable or the adaptor will not reconnect, use the full factory-reset process below.

4. Option B - Full factory reset and re-add

Important: A full factory reset may remove existing users, device associations and schedules. Use Option A first wherever possible.

A. Remove the device from the account

In the app, go to Device > Settings > Factory Reset > Next.

B. Reset the adaptor hardware

  1. Unplug and reconnect the adaptor's USB lead 10 times.
  2. Allow approximately 3 seconds between each unplug/reconnect cycle.
  3. When reset is successful, the Wi-Fi LED should begin rapid, continuous flashing.

C. Add the adaptor again

  1. Open myanywAiR NEXT.
  2. Select Add / Set up a new device.
  3. Follow the onboarding prompts.
  4. Select the required 2.4 GHz Wi-Fi network and enter the password.

5. Network checklist

ItemRequirement / Recommendation
Wi-Fi band2.4 GHz only. Use separate SSIDs temporarily if required.
SecurityWPA2-PSK (AES) preferred. Avoid WPA3-only during setup.
SSID / passwordKeep within normal router limits and avoid unusual symbols if pairing fails.
DHCPEnabled.
MAC filteringDisable or whitelist the adaptor.
Mesh Wi-FiPair close to the primary node. Temporarily disable band steering if pairing fails.
Phone permissionsAllow Bluetooth and Location permissions during onboarding.

6. Wi-Fi LED quick reference

LED behaviourMeaning / Action
Rapid continuous flashingAdaptor is ready to pair.
Solid or offAdaptor is not in pairing mode. Repeat the 10-cycle USB reset and confirm power/USB seating.

7. If you still need support

Include the following information in your support request:

  • Router make and model.
  • Router Wi-Fi security mode.
  • Whether the SSID or password recently changed.
  • Whether 2.4 GHz and 5 GHz use the same network name.
  • Exact Wi-Fi LED behaviour.
  • The app screen or step where setup stops.
Expected outcome: Updating the Wi-Fi settings or completing the factory reset and re-add process should restore connectivity after a provider, router, SSID or password change.
GENERAL / AIRSTAGE - anywAiR NEXT support reference