Thank you for your inquiry regarding the condition of the condenser fins on your outdoor unit.
Please be advised that the condenser fins are manufactured from thin aluminium to optimise heat transfer performance. As a result, they are inherently more susceptible to minor deformation. These fins may become bent during transportation, installation, or from incidental contact with other trades on-site.
Our assessment criteria consider fin damage affecting less than 5% of the total surface area to be within acceptable tolerances. In these cases, performance and product longevity are not compromised.
We recommend straightening any affected fins using a fin comb set or a flat-blade tool to restore optimal airflow and heat exchange efficiency. This is a routine corrective action that can be carried out by the installer or service technician without the need for part replacement.
Below are instructions on how it should be done