Unfortunately, we do not offer compensation for assisting technicians over the phone. Our technical support is provided as a courtesy to help guide troubleshooting, but we are not responsible for the final diagnosis or part selection.
To ensure the correct parts are ordered in the future, we recommend using our Fujitsu General Parts Webstore at shop.fujitsugeneral.com.au, or shop.fujitsugeneral.co.nz where technicians onsite can verify and select the correct components.
As we are not present on-site, the responsibility for diagnosing and installing parts ultimately falls to the attending technician. If you require further assistance with identifying the correct part number, please let us know.