General Assist Technical Reference
UTY-ANY1 Tablet
Security PIN and pattern lock recovery
Restart, factory reset and tablet application restoration procedure
The UTY-ANY1 anywAiR Ducted Tablet Controller may become inaccessible when a security PIN or unlock pattern is no longer recognised. Start with a normal restart. If access cannot be restored, complete a factory reset and reinstall the required controller applications.
Important: A factory reset removes the tablet's security settings, installed applications, accounts and locally stored data. Only proceed when the known PIN or pattern cannot be recovered.
1. Restart and retry
Purpose: A restart may resolve a temporary Android PIN or pattern recognition issue without deleting any tablet data.
- Press and hold the Power button. This is the bottom button on the side of the tablet.
- When the power menu appears, select Restart.
- Allow the tablet to reboot completely.
- Enter the known PIN or unlock pattern again.
Still locked? Continue to the factory reset procedure below.
2. Factory reset
Purpose: Return the tablet to its original factory state and remove the existing security lock.
| Step | Action |
|---|---|
| 1 | Press and hold the Power button, located as the bottom side button. |
| 2 | When the power menu appears, select Restart. |
| 3 | Immediately press and hold both Volume Up and Volume Down. These are the top two side buttons. |
| 4 | Wait for the Android recovery menu to appear. |
| 5 | Use the volume buttons to navigate to Recovery Reboot, then select Wipe Data / Factory Reset. |
| 6 | Confirm the reset by selecting Data Factory Reset. |
| 7 | When the reset is complete, allow the tablet to reboot to the initial Android setup screen. |
Do not interrupt the reset: Keep the tablet connected to a stable power supply until the factory reset and restart have completed.
3. Restore the UTY-ANY1 tablet applications
After a factory reset, the tablet may display a Vinculum Accessory Test message. This can occur because the required Fujitsu controller applications are no longer installed.
Required: Connect the tablet to a stable Wi-Fi network and sign in to the Google Play Store with a Google account.
Install these applications
| Application | Function |
|---|---|
| FGAssist | System support and activation application. Complete activation when prompted. |
| anywAir | Main user interface for the anywAiR Ducted Control system. |
| FGWakeUp | Background communication and application wake-up utility. |
- Open the Google Play Store.
- Search for and install FGAssist, anywAir and FGWakeUp.
- Open FGAssist and complete activation when prompted.
- Restart the tablet after all three applications have been installed.
- Confirm that the anywAiR Ducted Control interface opens and communicates with the UTY-ANY1 control interface.
Expected result: The tablet returns to normal controller operation with the anywAiR application active.
4. Important notes
- A Google account and a stable internet connection are required to reinstall the applications.
- Keep the tablet powered throughout the reset, setup and application installation process.
- Confirm that all three required applications are installed before assessing controller communication.
- After restoration, allow time for the tablet and UTY-ANY1 interface to re-establish communication.
- If communication does not return, confirm the tablet's Wi-Fi connection, application permissions and physical connection to the UTY-ANY1 interface.
Escalation: If the tablet remains locked, cannot enter recovery mode, or does not reconnect after the applications are restored, contact General Assist Technical Support with the tablet model, fault symptoms and photographs of any displayed messages.
