General Assist Troubleshooting Guide
Air Conditioner Not Working – Check the Indicator Lamps
Quick Answer
If your air conditioner stops operating and the indicator lamps are flashing, count the number of flashes for each lamp before contacting General Assist or an authorised service agent. The flashing pattern can help identify the fault.
If your air conditioner stops operating and the indicator lamps are flashing, count the number of flashes for each lamp before contacting General Assist or an authorised service agent. The flashing pattern can help identify the fault.
What to Do
- Check which indicator lamps on the indoor unit are flashing.
- Count the number of flashes for each indicator lamp.
- If the pattern repeats, record the full sequence.
- Provide the flashing pattern, model number and a description of the problem when requesting technical assistance.
Safety
If the unit smells of burning, emits smoke, leaks water near electrical components, repeatedly trips the circuit breaker, or shows other signs of an electrical fault, stop operation and isolate power before arranging service.
If the unit smells of burning, emits smoke, leaks water near electrical components, repeatedly trips the circuit breaker, or shows other signs of an electrical fault, stop operation and isolate power before arranging service.
Video – How to Check the Indicator Lamps
The video below demonstrates how to identify and report the flashing indicator pattern.
Need a Service Agent?
For professional assistance or to locate your nearest authorised service agent:
| Australia | Find an authorised service agent |
| New Zealand | Find an authorised service agent |
Authorised service agents can provide technical support, warranty service and genuine parts for your system.
Before You Call
Have the indoor unit model number, outdoor unit model number if available, and the indicator lamp flashing pattern ready. This can significantly assist fault identification.
Have the indoor unit model number, outdoor unit model number if available, and the indicator lamp flashing pattern ready. This can significantly assist fault identification.