General Assist Customer Support
Residential Warranty
Warranty coverage and how to make a claim
Fujitsu General Australia provides a 5 year full parts and labour warranty for domestic air conditioning systems sold in Australia.
For full warranty terms and conditions, download the Warranty Card.
How to make a warranty claim
To make a warranty claim, contact the Fujitsu General Assist team and have the following information ready:
| Information required | Details |
|---|---|
| Outdoor unit model number | Located on the outdoor unit rating label |
| Indoor unit model number | Located on the indoor unit rating label |
| Supplied by | Supplier or retailer details |
| Installed by | Installer or installation company details |
| Phone number | Best contact number |
| Date of supply | Purchase or supply date |
| Date of installation | Installation date |
| Owner's name | Name of the system owner |
| Address | Address where the air conditioning system is installed |
Tip: Having the model numbers, installation details and proof of purchase available when contacting Assist will help the team assess the claim more efficiently.