anywAiR Wi-Fi Support

Setting Up or Reconnecting Your anywAiR App

General guidance for anywAiR-enabled air conditioners and controllers
Important: There are several anywAiR apps and Wi-Fi products. The correct app and setup process depend on your air conditioner, controller and Wi-Fi adapter. Always use the app shown in your product instructions, on the controller screen, or on the QR code supplied with your device.

If your air conditioner is not responding through an anywAiR app, the issue is commonly related to the Wi-Fi connection, the app selected, account access, or the device setup process.

Before you begin

  • Confirm you have downloaded the correct anywAiR app for your product.
  • Make sure your phone or tablet is connected to your home Wi-Fi.
  • Have your home Wi-Fi name and password available.
  • Remain close to the air conditioner, controller or Wi-Fi adapter during setup.
  • Turn on Bluetooth and allow location or local-network access if the app requests it.
Check the Wi-Fi network: Many anywAiR products require a 2.4 GHz Wi-Fi network during setup. A 5 GHz-only network may not be detected or may prevent the device from connecting.

1. Download the correct app

Download the app identified in the instructions supplied with your air conditioner, controller or Wi-Fi adapter. Depending on your product, the app name and icon may be different.

  • Use the QR code on the product, packaging or installation guide where available.
  • Alternatively, search for the exact app name in the Apple App Store or Google Play Store.
  • You can also visit myanywair.com for available anywAiR information and links.

2. Place the device into Wi-Fi setup mode

Follow the instructions shown in your app to place the air conditioner, wall controller or Wi-Fi adapter into pairing or setup mode.

The method varies by product. It may involve pressing and holding a Wi-Fi, setup or reset button, selecting a Wi-Fi menu on the controller, or following a sequence using the remote control.

Do not reset the device unless directed. A full reset may remove an existing connection or other saved settings. Use the setup instructions for your specific product.

3. Connect the device to your home Wi-Fi

  1. Open the correct anywAiR app.
  2. Select the option to add, connect or set up a device.
  3. Follow the instructions displayed in the app.
  4. Select your home Wi-Fi network when prompted.
  5. Enter the Wi-Fi password exactly as shown on your modem or router. Wi-Fi passwords are case-sensitive.
  6. Keep the app open until setup is complete.

Some products connect through Bluetooth or your local network. Other products may ask you to temporarily connect your phone to a Wi-Fi network created by the air conditioner or adapter. Follow the instructions shown in the app, as the screens and network names vary between products.

4. Sign in or create an account

If the app requires an account, sign in using your existing details or select the option to register.

  • Use an email address you can access.
  • Check your inbox and junk or spam folder for any verification email.
  • Complete email verification before attempting to add the device again.
  • If you have forgotten your password, use the password-reset option in the app.

5. Add or register the air conditioner

Once connected and signed in, follow the app prompts to add or register your air conditioner or controller.

Depending on the product, you may be asked to scan a QR code, scan a barcode, enter a registration code, select the detected device, or confirm the air conditioner model.

6. Complete any product-specific setup

Some anywAiR products require an additional step after Wi-Fi setup. For example, an infrared controller may need to learn commands from the original air conditioner remote control. Ducted controllers and built-in Wi-Fi systems generally use a different process.

Only complete these additional steps when they are displayed in your app or included in the instructions for your product.

If the app still will not connect

  1. Confirm you are using the correct app for your product.
  2. Confirm your phone is connected to the same home Wi-Fi network you want the air conditioner to use.
  3. Check that the network is 2.4 GHz or that your dual-band router allows 2.4 GHz devices to connect.
  4. Re-enter the Wi-Fi password carefully.
  5. Move closer to the air conditioner, controller or Wi-Fi adapter.
  6. Temporarily turn off mobile data or any VPN while completing setup.
  7. Restart your phone and power cycle the air conditioner or Wi-Fi device, then try again.
  8. Check whether your app, phone operating system and router firmware are up to date.

When contacting support

To help us identify the correct setup process, please have the following information ready:

  • The name of the anywAiR app you are using.
  • The indoor unit, controller or Wi-Fi adapter model number.
  • A screenshot of any error message.
  • The colour or flashing pattern of any Wi-Fi indicator light.
  • The make and model of your modem or router, where known.
App screens, button names and setup sequences may vary depending on the anywAiR product and app version. Always follow the instructions shown in the app or supplied with your specific product.