GENERAL AIRSTAGE Technical Support
AnywAiR Ducted Error Codes
Common FG error codes and troubleshooting
The AnywAiR ducted wall-mounted touch screen may display an FG error code when it detects a communication, software, network or wireless sensor issue.
The most commonly encountered codes are FG3, FG44, FG45, FG83 and FG84. Use the guide below as a first troubleshooting step.
The most commonly encountered codes are FG3, FG44, FG45, FG83 and FG84. Use the guide below as a first troubleshooting step.
FG3 – Communication Error
What does FG3 mean?
FG3 indicates that the AnywAiR control box is not communicating with the daughter board.
FG3 indicates that the AnywAiR control box is not communicating with the daughter board.
FG3 is one of the more common AnywAiR error codes and may appear following a power interruption, storm or power fluctuation.
First step – reset the system
- Turn the air conditioning system off at the mains power or circuit breaker.
- Leave the power off for approximately 15 minutes.
- Ensure the AnywAiR wall-mounted touch screen has completely shut down and the screen is blank.
- Restore power to the system.
- Allow the wall-mounted touch screen approximately 5 minutes to fully restart.
- Test the system again.
If FG3 returns: The installer or service technician should check the connections between the control box and associated AnywAiR components. Further diagnosis may be required.
FG44 – Communication Error
What does FG44 mean?
FG44 indicates a communication problem between the wall-mounted touch screen and the AnywAiR system.
FG44 indicates a communication problem between the wall-mounted touch screen and the AnywAiR system.
Before arranging a technician, check that the AnywAiR software on the wall-mounted touch screen is up to date.
Step 1 – Check for app updates
- Ensure the wall-mounted touch screen is connected to the internet.
- Open the Google Play Store on the touch screen.
- Check for updates to the AnywAiR / FG Assist applications.
- Install any available updates.
Step 2 – Restart the system
- Turn the air conditioning system off at the mains or circuit breaker.
- Leave the power off for approximately 5 minutes.
- Restore power.
- Allow another 5 minutes for the touch screen and control system to restart.
- Test the system again.
If FG44 remains: Further testing of the connection between the wall-mounted touch screen and the AnywAiR control box may be required. This may include testing the communication cable.
FG45 – Network / Internet Communication Error
What does FG45 mean?
FG45 normally indicates that the wall-mounted AnywAiR touch screen is having difficulty connecting to the network or internet.
FG45 normally indicates that the wall-mounted AnywAiR touch screen is having difficulty connecting to the network or internet.
Troubleshooting
- Check that Wi-Fi is enabled on the wall-mounted touch screen.
- Confirm that the touch screen is connected to the correct Wi-Fi network.
- Check that the home's internet connection is working.
- Restart the wall-mounted touch screen.
- Restart the customer's modem/router.
- Once both devices have restarted, reconnect and test the AnywAiR app.
Note: FG45 is primarily a network communication error rather than an air conditioner refrigeration or mechanical fault.
FG83 – Wireless Sensor Zone Configuration
What does FG83 mean?
FG83 indicates that a wireless room temperature sensor has been detected, but the sensor has either:
FG83 indicates that a wireless room temperature sensor has been detected, but the sensor has either:
- No zone allocated; or
- More than one zone allocated.
This error is most commonly encountered during a new installation or after changes have been made to the wireless sensors.
Installer check
- Open the affected wireless temperature sensor.
- Locate the bank of 10 zone DIP switches.
- Confirm that one zone only has been selected.
- Check each wireless sensor to ensure that the zone allocation is correct.
- After correcting the DIP switch settings, restart the AnywAiR system if required.
Important: FG83 is a sensor configuration error. It should not be treated as a low-battery warning.
FG84 – Wireless Sensor Low Battery
What does FG84 mean?
FG84 indicates that the AnywAiR system has detected a low battery in a wireless room temperature sensor.
FG84 indicates that the AnywAiR system has detected a low battery in a wireless room temperature sensor.
Wireless room sensors are battery powered and the batteries will require replacement periodically.
Troubleshooting
- Identify the wireless room sensor reporting the low-battery condition.
- Replace the battery with a known-good battery.
- Allow up to approximately 1 hour for the system to update the sensor battery status.
- If the error follows the battery, replace the battery.
- If the error remains with the same sensor after fitting a known-good battery, the wireless sensor may require further investigation or replacement.
Quick Reference
| Code | What it means | First action |
|---|---|---|
| FG3 | Control box communication error | Power reset and allow the system to completely restart. |
| FG44 | Wall touch screen / system communication error | Update applications and restart the system. |
| FG45 | Network / internet communication error | Check Wi-Fi and restart the wall screen and router. |
| FG83 | Wireless sensor zone configuration error | Check the sensor's zone DIP switches. |
| FG84 | Wireless sensor low battery | Replace or test the wireless sensor battery. |
Error still present?
If the error remains after completing the applicable checks above, record the exact FG error code displayed on the AnywAiR controller before arranging further technical support.
If the error remains after completing the applicable checks above, record the exact FG error code displayed on the AnywAiR controller before arranging further technical support.