UTY-ASGXZ1 Service Tool - Version 2.2 to 2.3 Update Failure

This article explains how to complete the update of UTY-ASGXZ1 Service Tool from version 2.2 to version 2.3 when the installation cannot locate the original version 2.2 MSI file.

Quick Answer
  • Current version: 2.2
  • Target version: 2.3
  • Required file: VRF system Ver 2.2.msi
  • The MSI file must be stored on the local hard drive.
  • It should be on the same drive as the Service Tool installation.
  • If the installer cannot find the MSI automatically, browse to the file manually.

When This Issue Occurs

When Service Tool version 2.2 has internet access, it may automatically detect that an update is available and launch the installation wizard for version 2.3.

In some cases, the update cannot complete because the installer cannot locate the original VRF system Ver 2.2.msi package.

Important: If the original version 2.2 MSI file cannot be found, the update to version 2.3 may fail and the existing Service Tool installation may also be unable to uninstall correctly.

Required File

To complete the update, locate the following installation package:

VRF system Ver 2.2.msi

If the file is no longer in the directory originally created by the software, it may need to be located manually.

Update Procedure

  1. Allow Service Tool version 2.2 to launch the version 2.3 installation wizard.
  2. If the installer requests the original version 2.2 MSI file, locate VRF system Ver 2.2.msi.
  3. Ensure the file is copied to a location on the local hard drive.
  4. Ensure the MSI is on the same drive as the Service Tool installation.
  5. Use the installer Browse function to select the MSI file manually.
  6. Continue the installation and complete the upgrade to version 2.3.
  7. Restart the PC when requested during the installation process.

Where to Obtain the MSI File

If the original version 2.2 MSI file is no longer available, the guide states that it can be supplied by Fujitsu General on request.

The internal reference location shown in the source document is:

P:\Sales\AC Product Library\VRF\VRF Software\ServiceTool MSI Ver 2.2

Recommended Installation Folder

The guide recommends keeping the main UTY-ASGXZ1 folder directly on the C drive.

Recommended: Keep the UTY-ASGXZ1 main folder directly under C:\ to minimise directory length and reduce the chance of installation problems.

Troubleshooting Checklist

  1. Confirm the installed Service Tool version is 2.2.
  2. Confirm the update wizard is attempting to install version 2.3.
  3. Confirm VRF system Ver 2.2.msi is available.
  4. Confirm the MSI is stored locally and not on a network drive.
  5. Confirm the MSI is on the same drive as the Service Tool installation.
  6. Browse manually to the MSI when prompted.
  7. Restart the PC if requested.
  8. If required, move the UTY-ASGXZ1 installation folder closer to the root of C:\ and retry.
Source: UTY-ASGXZ1 Ver 2.2 Update Guide.