General Assist Operating Guide

ASTG30KMTC / ASTG34KMTC

Operation, timers, energy saving, cleaning and troubleshooting
Wall mounted R32 air conditioner
Quick answer: The ASTG30KMTC and ASTG34KMTC use the supplied wireless remote controller for normal operation. Available functions include AUTO, COOL, DRY, FAN and HEAT modes, Powerful operation, 10 °C Heat, Economy, Human Sensor energy saving, Fan Control for Energy Saving, swing control and multiple timer options.
Safety: This appliance uses R32 refrigerant. Installation, repair and relocation must be carried out by authorised service personnel. If the unit smells of burning, emits smoke or leaks water, stop operation and isolate the power supply.

1. Quick operation

StepAction
1Press START/STOP.
2Press MODE to select AUTO, COOL, DRY, FAN or HEAT.
3Use the TEMP buttons to set the desired temperature.
ModeTemperature setting range
AUTO / COOL / DRY18.0 to 30.0 °C
HEAT16.0 to 30.0 °C
FANTemperature control is not available.
Heating start-up: When HEAT is selected, the indoor fan may operate at very low speed for approximately 3–5 minutes while the indoor unit warms up. This is normal.

Switch between Celsius and Fahrenheit

  1. Press START/STOP until only the clock is displayed.
  2. Hold the TEMP down button for more than 5 seconds.
  3. Press the temperature button to switch between °C and °F.
  4. Press START/STOP to finish. If no button is pressed for 30 seconds, the displayed unit is saved automatically.

2. Main remote controller functions

FunctionWhat it does
FANSelects AUTO, HIGH, MED, LOW or QUIET fan speed.
POWERFULOperates at maximum power and strong airflow to cool or heat the room quickly. It ends automatically after operating for a set period and reaching the target temperature, or 20 minutes after starting.
10 °C HEATMaintains the room at approximately 10 °C to help prevent the temperature falling too low.
ECONOMYReduces maximum output to approximately 70% of normal operation and changes the effective room temperature to reduce energy use.
SWINGCycles between up/down swing, left/right swing, combined swing and stop.
Vertical SETAdjusts vertical airflow direction.
Horizontal SETAdjusts horizontal airflow direction.
OUTDOOR UNIT LOW NOISEReduces compressor speed and outdoor fan speed to lower outdoor unit noise. The setting is retained after the air conditioner is turned off.
SENSORTurns the Human Sensor Energy Saving program on or off.

Remote controller range

  • Aim the remote controller at the indoor unit signal receiver.
  • Operating range is approximately 7 metres.
  • A beep confirms that the indoor unit has received the signal.
  • Direct sunlight, strong lighting, curtains or walls can interfere with signal transmission.

Remote custom code

Where multiple air conditioners are installed in the same room, the remote can be assigned to custom code A, B, C or D. The indoor unit must be configured to the matching code.

  1. With only the clock displayed, hold MODE for more than 5 seconds.
  2. Use the temperature button to select A, B, C or D.
  3. Press MODE again to save the custom code.

Changing the indoor unit custom code requires authorised service personnel.

3. Timer operation

Before setting timers, make sure the remote controller clock is correct.

ON / OFF timer

  1. Press TIMER SETTING.
  2. Use SELECT to choose ON timer or OFF timer.
  3. Press NEXT.
  4. Set the required time with SELECT.
  5. Press SEND while close to the indoor unit.

The time changes in 5-minute increments when pressing SELECT, or 10-minute increments when holding it down.

Program timer

The ON and OFF timers can be combined as ON→OFF or OFF→ON within a 24-hour period. The timer event closest to the current time operates first.

SLEEP timer

The SLEEP timer gradually adjusts the set temperature to reduce excessive heating or cooling while sleeping, then switches the air conditioner off after the selected time. Available times are 30 minutes, 1, 2, 3, 5, 7 or 9 hours.

WEEKLY timer

Up to 4 reservations per day can be programmed. Each reservation can be ON, OFF or no timer. ON reservations can include a temperature setting.

  • The weekly timer uses the operating mode that was active when operation last stopped. It cannot automatically change between COOL and HEAT as part of the schedule.
  • If ON and OFF are programmed for exactly the same time, the ON timer takes priority.
  • If two ON timers are programmed for the same time, the lower program number operates first.
  • Weekly timer cannot operate simultaneously with ON/OFF, Program or SLEEP timer.
  • If an optional wired remote controller is connected, the Weekly timer function is restricted.
After a power interruption: The internal clock may be incorrect. If the timer indicator flashes after power is restored, reset the clock and timer settings.

4. Energy saving functions

Economy operation

Economy operation reduces maximum output to approximately 70% of normal operation. In Cooling/Dry, the effective room temperature is adjusted a few degrees higher; in Heating it is adjusted a few degrees lower.

Human Sensor energy saving

The Human Sensor Energy Saving program is enabled at the factory. If no person is detected for approximately 20 minutes, the set temperature is automatically adjusted to reduce energy use.

ModeWhen no person is detected
COOL / DRYRoom temperature is allowed to rise by up to approximately 2 °C.
HEATRoom temperature is allowed to fall by up to approximately 4 °C.
AUTOEnergy saving follows the current Cooling, Heating or Dry operating mode.

When a person returns, the original settings are restored. Human detection can be affected where a person remains still, is hidden behind furniture or glass, or where pets, curtains or appliances create movement.

Human Sensor caution: Do not rely on this function where only infants, children, elderly or sick persons are present. It should also not be used for unattended server rooms or similar applications.

Fan Control for Energy Saving

In Cooling mode, this optional setting allows the indoor fan to rotate intermittently when the room reaches the set temperature. It is disabled at the factory.

  1. Press START/STOP until only the clock is displayed.
  2. Hold the FAN button for more than 5 seconds.
  3. Use TEMP to switch the Fan Control setting ON or OFF.
  4. Press SEND to transmit the setting to the indoor unit.

Demand Response

The unit is compatible with electricity supplier Demand Response programs. During a Demand Response event, cooling or heating performance may be reduced and the indoor indicator can flash.

DR modeOperation
DR1Compressor off.
DR2Electrical energy consumption over 30 minutes is limited to 50% or less of rated consumption.
DR3Electrical energy consumption over 30 minutes is limited to 75% or less of rated consumption.

If operation is unexpectedly reduced during a DR event, contact the electricity supplier first to confirm whether Demand Response is active.

5. Normal operating characteristics

What you may noticeExplanation
Approximately 3-minute delay after restartCompressor protection prevents immediate restart.
Indoor fan slows or stops in heatingThis can occur during warm-up, when room temperature is above the set temperature, or during automatic defrost.
Indoor unit indicator flashes in heatingAutomatic defrost may be operating. Defrost can last up to approximately 15 minutes.
Outdoor unit produces water or steam in heatingThis can be produced by normal automatic defrost operation.
Refrigerant flow or light squeaking noisesThese can be normal sounds caused by refrigerant flow and thermal expansion or contraction.
Mist from indoor unit in COOL / DRYCan occur when room air is rapidly cooled and condensation forms.

6. Cleaning and maintenance

Before cleaning: Stop the indoor unit and disconnect the power supply. Do not touch the aluminium heat exchanger fins. If cleaning requires working at height, arrange authorised service personnel.
Maintenance itemRecommended frequency
Indoor unit bodyWhen required
Intake grilleWhen required
Air filtersEvery 2 weeks
Ion Deodorization Filter cleaningEvery 3 months
Apple-Catechin Filter replacementEvery 3 months
Ion Deodorization Filter replacementEvery 3 years

Air filters

  1. Open the intake grille.
  2. Lift the filter handle, release the two lower tabs and remove the filter.
  3. Vacuum the filter or wash it with mild detergent and warm water.
  4. If washed, dry it thoroughly in shade.
  5. Refit the filter, confirm the lower tabs are correctly located, and close the intake grille fully.

Air cleaning filters

FilterPart numberMaintenance
Apple-Catechin FilterUTR-FA13-1Replace approximately every 3 months.
Ion Deodorization FilterUTR-FA13-2Clean approximately every 3 months and replace approximately every 3 years.

If the indoor unit has been unused for one month or more, operate it in FAN mode for approximately half a day to dry the internal parts before returning to normal use.

Filter indicator reset

If the filter indicator feature was enabled during installation, the indicator lamp will blink three times at approximately 21-second intervals when cleaning is due. After cleaning the air filters, press the indoor unit MANUAL AUTO button for 2 seconds or less to reset the filter indicator.

7. Troubleshooting

SymptomCheck
Does not operateCheck for a power outage, circuit breaker or fuse issue, and confirm a timer is not stopping operation.
Poor cooling or heatingCheck operating temperature limits, Demand Response, dirty filters, blocked intake/outlet, temperature setting, open doors/windows, direct sunlight, heat sources, QUIET fan speed and Outdoor Unit Low Noise.
Airflow weak or stopsCheck QUIET fan speed and Fan Control for Energy Saving. In HEAT, this can also occur during start-up, when the room is above set temperature, or during automatic defrost. In DRY and AUTO, low or intermittent fan operation can be normal.
Remote controller does not operate as expectedCheck remote batteries and custom code. If group control is used, deactivate the Human Sensor Energy Saving program on the wireless remote.
Operation delayed after restartA compressor protection delay of approximately 3 minutes is normal after power is turned off and back on suddenly.
Stop operation and isolate power immediately if the unit smells of burning, emits smoke, leaks water, or if the problem continues after the checks above. Arrange authorised service if the indoor unit shows an error-code indicator pattern.

Manual Auto operation

Indoor unit statusMANUAL AUTO pressResult
OperatingMore than 3 secondsStop
Stopped2 seconds or lessFilter indicator reset
StoppedMore than 3 seconds and less than 10 secondsAUTO operation
StoppedMore than 10 secondsForced cooling - service use only

8. Indoor operating limits

OperationIndoor condition
COOL / DRY18 to 32 °C; indoor humidity 80% or less.
HEAT16 to 30 °C.

9. Optional wired remote controller

An optional wired remote controller can be used with the system. When a 2-wire wired remote controller is connected, some wireless remote functions are restricted, including Weekly Timer, Powerful, Outdoor Unit Low Noise and 10 °C Heat.

Group control allows one wired remote controller to control up to 16 air conditioners with the same settings. When group control is used, the Human Sensor Energy Saving program on the wireless remote should be deactivated.

Applies to: ASTG30KMTC and ASTG34KMTC. This article summarises Operating Manual Part No. 9387081237-02. For installation, servicing, R32 refrigerant requirements and complete safety information, refer to the applicable installation and operating manuals.