General Assist Operating Guide

ASTG30KMTB / ASTG34KMTB

Operation, timers, energy saving, cleaning and troubleshooting
Wall mounted R32 air conditioner
Quick answer: The ASTG30KMTB and ASTG34KMTB use the supplied wireless remote controller for normal operation. Available functions include AUTO, COOL, DRY, FAN and HEAT modes, Powerful operation, 10 °C Heat, Economy, Human Sensor energy saving, swing control and multiple timer options.
Safety: This appliance uses R32 refrigerant. Repairs, installation and relocation must be carried out by authorised service personnel. If there is a burning smell, smoke, refrigerant leak or water leaking from the indoor unit, stop operation and isolate the power supply.

1. Quick operation

StepAction
1Press START/STOP.
2Press MODE to select AUTO, COOL, DRY, FAN or HEAT.
3Use the TEMP buttons to set the desired temperature.
ModeTemperature setting range
AUTO / COOL / DRY18.0 to 30.0 °C
HEAT16.0 to 30.0 °C
FANTemperature control is not available.
Heating start-up: When HEAT is selected, the indoor fan may run at very low speed for approximately 3–5 minutes while the indoor unit warms up. This is normal.

2. Main remote controller functions

FunctionWhat it does
FANSelects AUTO, HIGH, MED, LOW or QUIET fan speed.
POWERFULRuns at maximum power and strong airflow to quickly cool or heat the room. It automatically ends after the target temperature is reached or after approximately 20 minutes, subject to operating conditions.
10 °C HEATMaintains the room at approximately 10 °C to help prevent the temperature falling too low. Press START/STOP to cancel.
ECONOMYReduces maximum output to approximately 70% of normal operation and adjusts the effective room temperature to reduce energy use.
SWINGCycles between up/down swing, left/right swing, combined swing and stop.
Vertical SETAdjusts the vertical airflow direction.
Horizontal SETAdjusts the horizontal airflow direction.
OUTDOOR UNIT LOW NOISEReduces compressor speed and outdoor fan speed to lower outdoor unit noise. It cannot be used at the same time as FAN, DRY or POWERFUL operation.
SENSORTurns the Human Sensor Energy Saving program on or off.

Remote controller range

  • Aim the remote controller at the indoor unit signal receiver.
  • Operating range is approximately 7 metres.
  • A beep confirms that the indoor unit has received the signal.
  • Direct sunlight, strong lighting, curtains or walls can interfere with signal transmission.

Remote custom code

Where two or more air conditioners are installed in the same room, the remote can be assigned to custom code A, B, C or D. The indoor unit must be configured to the matching code by authorised service personnel.

  1. With only the clock displayed, hold MODE for at least 5 seconds.
  2. Use the temperature buttons to select A, B, C or D.
  3. Press MODE again to return to the clock display.

3. Timer operation

ON / OFF timer

  1. Press TIMER SETTING.
  2. Use SELECT to choose ON, OFF, ON⇔OFF program timer or SLEEP.
  3. Press NEXT.
  4. Set the required time with SELECT.
  5. Press SEND while close to the indoor unit.

To cancel the ON/OFF timer, press the ON/OFF timer button while the ON/OFF timer indicator is shown.

Program timer

The ON and OFF timers can be combined as ON→OFF or OFF→ON within a 24-hour period. The timer event closest to the current time operates first.

SLEEP timer

The SLEEP timer gradually adjusts the set temperature to reduce excessive heating or cooling while sleeping, then switches the air conditioner off after the selected time.

WEEKLY timer

Up to 4 reservations per day can be set, giving a maximum of 28 reservations per week. The day and clock must be correctly set first.

  • Each reservation can be ON, OFF or no timer.
  • An ON reservation can include a temperature setting.
  • The operating mode used by the weekly timer remains based on the last operating mode; the weekly timer cannot automatically alternate between cooling and heating modes.
  • The WEEKLY timer cannot operate at the same time as the ON/OFF, Program or SLEEP timers. Re-enable WEEKLY after using another timer.
After a power interruption: The internal timer clock may be incorrect. If the TIMER indicator flashes after power is restored, reset the clock and timer settings.

4. Human Sensor energy saving

The Energy Saving program is enabled from the factory. If no person is detected for approximately 20 minutes, the set temperature is automatically adjusted to reduce energy use.

ModeWhen no person is detected
COOL / DRYSet temperature increases by up to approximately 2 °C.
HEATSet temperature decreases by up to approximately 4 °C.
AUTOEnergy saving operates according to the selected operating mode.

When a person returns, the Human Sensor detects movement and restores the original setting. Detection can be affected where people remain still for long periods, are hidden behind furniture or glass, or where curtains, pets or appliances create movement.

5. Demand Response operation

The unit is designed to be compatible with electricity supplier Demand Response programs. Where Demand Response is active, the indoor OPERATION indicator flashes and the unit may reduce output.

DR modeOperation
DR1Compressor off.
DR2Cooling or heating continues, with electrical energy limited to no more than 50% of rated half-hour energy consumption.
DR3Cooling or heating continues, with electrical energy limited to no more than 75% of rated half-hour energy consumption.

If cooling or heating is unexpectedly reduced and the OPERATION indicator is flashing, check with the electricity supplier to confirm whether Demand Response is active.

6. Normal operating characteristics

What you may noticeExplanation
Approximately 3-minute delay after restartCompressor protection prevents immediate restart.
Indoor fan slows or stops in heatingCan occur during warm-up, when the room is above set temperature, or during automatic defrost.
OPERATION indicator slowly flashes in heatingAutomatic defrost may be operating. Defrost can last up to approximately 15 minutes.
Outdoor unit produces water or steam in heatingThis can be produced by normal automatic defrost operation.
Refrigerant flow or light squeaking noisesThese can be normal operating sounds caused by refrigerant flow and thermal expansion/contraction.
Mist from indoor unit in COOL / DRYCan occur when room air is rapidly cooled and condensation forms.

7. Cleaning and maintenance

Before cleaning: Stop the indoor unit and disconnect the power supply. Do not touch the aluminium heat exchanger fins.

Air filters

  1. Open the intake grille.
  2. Lift the filter handle, release the two lower tabs and remove the filter.
  3. Vacuum the filter or wash it with mild detergent and warm water.
  4. If washed, dry thoroughly in a shaded area.
  5. Refit the filter, confirm the lower tabs are seated correctly, then close the intake grille completely.

Under normal use, clean the air filters approximately every two weeks.

Air cleaning filters

FilterPart numberMaintenance
Apple-Catechin FilterUTR-FA13-1Disposable; replace approximately every 3 months.
Ion Deodorization FilterUTR-FA13-2Clean approximately every 3 months; replace approximately every 3 years.

If the indoor unit has been unused for one month or more, operate it in FAN mode for approximately half a day to dry the internal parts before returning to normal use.

8. Troubleshooting

SymptomCheck
Does not operateCheck the circuit breaker, power supply, fuse and whether a timer is active.
Poor cooling or heatingCheck dirty filters, blocked intake/outlet, temperature setting, open doors/windows, strong sunlight, heat sources, QUIET fan setting, Outdoor Unit Low Noise and Demand Response.
Remote controller does not operate as expectedCheck battery condition and battery orientation. Confirm the remote custom code matches the indoor unit.
Wireless LAN issueRefer to the separate Wireless LAN setting manual or mobile app instructions.
Stop operation and isolate power immediately if the unit smells of burning, emits smoke, leaks water, or if the problem continues after the checks above. Also arrange service if the OPERATION and TIMER indicators blink while the ECONOMY indicator is blinking rapidly.

9. Indoor operating limits

OperationIndoor condition
COOL / DRYApproximately 18 to 32 °C; indoor humidity below approximately 80%.
HEATApproximately 16 to 30 °C.
Applies to: ASTG30KMTB and ASTG34KMTB. This article summarises the operating manual. For installation, servicing, refrigerant charge limits and full safety requirements, refer to the applicable installation and operating manuals.