General Assist Technical Reference

ASTG18KMTC / ASTG22KMTC / ASTG24KMTC

Operation, airflow, timers, energy-saving functions and troubleshooting
Wall mounted R32 air conditioner operating guide
Models covered: ASTG18KMTC, ASTG22KMTC and ASTG24KMTC. This article summarises the main user operating functions and troubleshooting information contained in Operating Manual Part No. 9387602029-03.
R32 refrigerant: This product contains flammable R32 refrigerant and must only be installed or serviced by qualified personnel. The manual states that the appliance must not be installed in an unventilated space smaller than 1.26 m².

1. Quick operation

FunctionOperation
Start / StopPress START/STOP.
Operating modeAUTO → COOL → DRY → FAN → HEAT.
TemperatureAUTO / COOL / DRY: 18.0–30.0 °C. HEAT: 16.0–30.0 °C. Temperature changes in 0.5 °C increments. Temperature control is unavailable in FAN mode.
Fan speedAUTO → HIGH → MED → LOW → QUIET.
Heating start-up: At the beginning of HEAT operation, the indoor fan may run at very low speed for approximately 3–5 minutes while internal components warm. Automatic defrost can also temporarily override heating operation.

Change between °C and °F

  1. With the unit stopped, press START/STOP until only the clock is displayed.
  2. Press and hold TEMP. for more than 5 seconds.
  3. Press TEMP. to switch between °C and °F.
  4. Press START/STOP to finish. If no button is pressed for 30 seconds, the displayed unit is saved.

POWERFUL operation

POWERFUL runs the system at maximum power and strong airflow for rapid cooling or heating. It automatically ends after approximately 20 minutes or after the room reaches the set temperature following the required operating period. POWERFUL cannot operate at the same time as ECONOMY and temporarily overrides Outdoor Unit Low Noise and the Human Sensor Energy Saving program.

10 °C HEAT

10 °C HEAT maintains the room at approximately 10 °C to help prevent the temperature from dropping too low. During this function, vertical and horizontal airflow direction adjustments remain available. The function will not heat if the room is already warm enough.

Outdoor Unit Low Noise

This function reduces outdoor-unit noise by lowering compressor speed and outdoor fan speed. The setting is retained even when the air conditioner is turned off. It cannot operate simultaneously with FAN, DRY or POWERFUL operation.

2. Airflow direction and swing

These models provide motorised vertical and horizontal airflow control.

ControlOperation
Vertical airflow6 selectable positions.
Horizontal airflow5 selectable positions.
SWINGCycles through Up/Down, Left/Right, Up/Down + Left/Right and Stop Swing.
ModeVertical swing range
COOL / DRYPositions 1–4.
HEATPositions 3–6.
FANPositions 1–4 or 3–6 depending on the airflow direction set before Swing starts.
Cooling / Dry airflow: Positions 1–3 are recommended. If vertical airflow remains at positions 4–6 for 30 minutes or more, the unit automatically changes to position 3 to reduce the risk of condensation dripping.

3. Timer operation

Set the remote controller clock and day of the week before programming timers.

TimerPurpose
Weekly timerUp to 4 settings per day, every day of the week — up to 28 reservations per week.
ON timerStarts operation at the selected time.
OFF timerStops operation at the selected time.
Program timerCombines an ON and OFF timer within a 24-hour span.
Sleep timerGradually moderates the temperature for sleep comfort and turns the unit off after the selected period.

Weekly timer

Each Weekly Timer program can be configured as ON, OFF or unused. For ON programs, temperature can also be set. AUTO / COOL / DRY can be set from 18.0–30.0 °C. HEAT can be set to 10 °C or 16.0–30.0 °C.

Important: Weekly Timer cannot be used simultaneously with ON/OFF, Program or Sleep Timer. If another timer is used while Weekly Timer is active, Weekly Timer must be reactivated after the other timer finishes.
After a power interruption: The internal clock can become incorrect and the TIMER indicator will blink. Reset the clock and timer settings before relying on programmed operation.

4. Energy-saving functions

ECONOMY

ECONOMY moderates the temperature setting and limits maximum output to approximately 70% of normal operation. In COOL / DRY, room temperature is controlled a few degrees higher than the set point; in HEAT, a few degrees lower.

Human Sensor Energy Saving

The Energy Saving program is active from the factory. If no movement is detected for approximately 20 minutes, the temperature setting is adjusted to reduce energy use. When a person returns, the unit returns to the original setting.

ModeWhen no person is detected
COOL / DRYTemperature increases by up to approximately 2 °C.
HEATTemperature decreases by up to approximately 4 °C.
AUTOBehaviour follows the currently selected Cooling / Heating / Dry mode.

The sensor has an approximate detection range of 7 m, 90° vertically and 100° horizontally. Detection can be affected by people remaining still, furniture or glass, thick clothing, pets, moving curtains/plants and heat-producing appliances.

Fan Control for Energy Saving

In COOL mode, the indoor fan can operate intermittently after the room reaches the set temperature to reduce energy consumption. This function is OFF from the factory.

  1. With only the clock displayed, press and hold the required remote-control setting button for more than 5 seconds until FC appears.
  2. Select ON or OFF.
  3. Send the setting to the indoor unit.

Demand Response

The system supports Air Conditioning Demand Response where available through the electricity supplier. When active, the OPERATION indicator blinks and cooling or heating output may be reduced.

DR modeOperation
DR1Compressor off.
DR2Electrical energy consumption limited to 50% or less of rated consumption over 30 minutes.
DR3Electrical energy consumption limited to 75% or less of rated consumption over 30 minutes.

5. Remote controller and optional wired controller

Remote controller custom code

Where multiple air conditioners are installed in the same room, the wireless controller can be matched to one of four custom codes: A, B, C or D. The indoor unit and remote controller codes must match. Both are set to A from the factory.

  1. Display only the clock.
  2. Press and hold MODE for more than 5 seconds.
  3. Use the temperature buttons to select A, B, C or D.
  4. Press MODE again to save.

Optional wired remote controller

A 2-wire wired remote controller can be used, including together with the wireless controller. When a wired controller is connected, the following wireless functions are restricted:

  • Weekly Timer
  • POWERFUL operation
  • Outdoor Unit Low Noise
  • 10 °C HEAT

Group control: One wired remote controller can control up to 16 air conditioners, with all units operating using the same settings.

6. Cleaning and maintenance

Before cleaning: Stop the air conditioner and disconnect the power supply. Do not touch the aluminium heat-exchanger fins.
Maintenance itemRecommended interval
Indoor unit bodyWhen required.
Air filtersEvery 2 weeks.
Ion deodorization filterClean every 3 months.
Apple-catechin filterReplace approximately every 3 months.
Ion deodorization filter replacementApproximately every 3 years.
Air cleaning filterPart number / notes
Apple-catechin filterUTR-FA16. Disposable; do not wash or reuse.
Ion deodorization filterUTR-FA16-2. Light blue; clean approximately every 3 months and replace approximately every 3 years.

If the unit has not been used for one month or more, operate FAN mode for approximately half a day to dry the internal components before normal use.

7. Normal operating characteristics

  • Restart delay: The compressor may not start for approximately 3 minutes after a sudden power OFF → ON change.
  • Automatic defrost: Heating can stop for up to approximately 15 minutes while the outdoor unit defrosts. The OPERATION indicator blinks.
  • Heating airflow: Fan speed can remain very low during warm-up or when room temperature is higher than the set temperature.
  • DRY mode: The indoor fan runs at low speed and may stop intermittently.
  • Water or steam outdoors: This can occur during heating defrost and is normal.
  • Operating sounds: Refrigerant flow, slight panel expansion/contraction and sizzling during defrost can be normal.

8. Troubleshooting

SymptomChecks / explanation
Does not operateCheck for a power outage, breaker or fuse issue, and whether a timer is active.
Poor cooling or heatingCheck operating temperature limits, Demand Response, dirty filters, blocked inlet/outlet, temperature setting, open doors/windows, QUIET fan speed, Outdoor Unit Low Noise, strong sunlight and internal heat loads.
Airflow weak or stoppedMay be normal during QUIET, Fan Control for Energy Saving, heating warm-up, when the room is above the heating set point, automatic defrost, DRY mode or AUTO monitoring.
Remote setting not followedCheck for Demand Response and replace exhausted remote-control batteries.

Indicator lamp conditions

  • Automatic defrost: OPERATION indicator blinking — wait for defrost to finish, up to approximately 15 minutes.
  • Filter indicator: Clean the air filter and reset the filter sign.
  • Demand Response: OPERATION indicator blinking in the prescribed pattern.
  • Timer error after auto-restart: Reset the clock and timer settings.
  • Restricted function: The function-unavailable indicator can blink when a wireless function is restricted by a connected wired controller.

MANUAL AUTO button

Unit statusPress durationResult
OperatingMore than 3 secondsStop.
Stopped2 seconds or lessFilter indicator reset.
StoppedMore than 3 seconds but less than 10 secondsAUTO operation.
StoppedMore than 10 secondsForced cooling — service use only.
Stop operation immediately and isolate power if the unit smells of burning, emits smoke, leaks water, or if the problem remains after the checks above. The manual also calls for authorised service where the specified indicator combination shows an error condition.
Source: Operating Manual Part No. 9387602029-03 for ASTG18KMTC / ASTG22KMTC / ASTG24KMTC. Refer to the original operating and installation manuals for complete safety, installation and service requirements.