Once a job is created in E10, pushed to ServiceM8 and scheduled, certain badges will need to be enabled to prompt different actions from the field technician and also give a quick visual reminder of what is required.
To find out more about badges, click HERE
The badges that we use are:
Booking Reminder sends an automated SMS letting the customer know when will be attending and give them a friendly reminder. This should be used on most jobs
Job Safety Analysis is to be used on every job and needs to be completed by each technician. JSAs are essential to ensuring a safe work place. To find out more about JSAs, click HERE
The Warranty badge is a visual reminder of what type of job is being conducted
The Call Before Arrival is a visual reminder to let the technician know to call the consumer that they are on their way if thats what the consumer has requested
The Chargeable badge is a visual reminder of what type of job is being conducted
The Follow Up badge allows for an automation for an email to be sent a few days after the job is complete and asks the customer to fill out a review on PRODUCTREVIEW.COM.AU. This needs to be done on each warranty job
Used as a visual reference informing the technician it is a multi story building and safety equipment may be required
More than one person is required
The badges are found on the right hand side of the job card in ServiceM8
