FGLAir Wi-Fi Support

How to Send an FGLAir Log File

Generate and email diagnostic information for Wi-Fi troubleshooting
If you are experiencing a Wi-Fi connection issue in the FGLAir app, you can send a diagnostic log file to Fujitsu General. The log helps technical support investigate connection, registration and device-detection issues.
Before you begin: Confirm that your mobile device is connected to the internet and that an email application is configured on the device.

Step-by-step instructions

1Open the FGLAir app

From the home screen, tap the menu icon in the top-left corner.

2Open the Help screen

Select Help from the side menu.

3Locate the application version

The FGLAir application version number is displayed at the bottom of the Help screen.

4Generate the log file

Press and hold the application version number until a new email window opens.

AndroidHold for at least 3 seconds.
iOSHold for at least 10 seconds.
5Send the log file

A new email should open with the diagnostic log attached, usually with a name such as Ayla Log File.

Helpful information to include
  • What you were trying to do when the issue occurred.
  • Any error message displayed in the app.
  • Whether the air conditioner or wireless LAN adapter appears in the app.
  • Examples such as “cannot connect to Wi-Fi” or “device not found”.

Reference image

FGLAir application version and log-file screen
Privacy note: The log file contains diagnostic information used by Fujitsu General to investigate the reported connectivity issue.