General Assist Home Comfort Guide

How Your Air Conditioner Works

A simple guide to cooling, heating and refrigerant
Understanding how your system transfers heat can help explain normal operation, airflow and temperature changes.
Your air conditioner does not create cold air. It keeps your home comfortable by transferring heat from one place to another, using the same basic refrigeration process as a household refrigerator.

1. How cooling works

In cooling mode, the system removes heat from the air inside your home and releases it outdoors.

StageWhat happens
1. Indoor air is drawn inA fan pulls warm room air through the indoor unit and across a cold heat exchanger, commonly called the evaporator coil.
2. Heat is absorbedRefrigerant inside the coil absorbs heat from the air. The cooled air is then circulated back into the room.
3. Heat moves outdoorsThe compressor circulates the refrigerant to the outdoor unit and raises its pressure and temperature.
4. Heat is releasedThe outdoor coil releases the collected heat into the outside air. The refrigerant then returns indoors and the cycle repeats.
It is normal for the outdoor unit to blow warm air while the system is cooling. This is the heat that has been removed from inside your home.

2. Main system components

ComponentPurpose
Indoor unitCirculates room air across the indoor heat exchanger. In cooling mode, it absorbs heat and also removes some moisture from the air.
Outdoor unitContains the compressor and outdoor heat exchanger. In cooling mode, it releases heat outdoors.
CompressorPumps refrigerant around the sealed system and creates the pressure difference needed to transfer heat.
Refrigerant pipeworkCarries refrigerant between the indoor and outdoor units.
Expansion deviceControls refrigerant flow and reduces its pressure before it returns to the indoor heat exchanger.

3. How reverse-cycle heating works

In heating mode, a reverse-cycle air conditioner changes the direction of refrigerant flow. The outdoor unit absorbs heat from the outside air and transfers it indoors.

Heat is still available in cold outdoor air. The system can collect this heat and move it inside, although heating capacity and efficiency may reduce as the outdoor temperature falls.

During cold or humid weather, frost may form on the outdoor heat exchanger. The system may temporarily enter a defrost cycle to remove it. Indoor airflow can pause during this process, which is normal.

4. About refrigerant

Refrigerant is the working fluid that allows the air conditioner to absorb, carry and release heat. It changes pressure, temperature and physical state as it circulates through the sealed refrigeration system.

  • Older refrigerants, including CFCs and HCFCs, damage the ozone layer and have been progressively phased out.
  • Many current systems use HFC refrigerants, including R32. HFCs do not deplete the ozone layer, but they can contribute to global warming if released.
  • Australia is progressively reducing bulk HFC imports, while lower-global-warming-potential technologies continue to be introduced.
  • Existing equipment does not need to be replaced solely because its refrigerant is subject to a phase-down.
Do not attempt to open or repair the refrigeration circuit. Refrigerant work must be completed by an appropriately licensed technician. If you suspect a refrigerant leak, switch the system off, ventilate the area where appropriate and contact an authorised service provider.

5. Why water may come from the system

When warm, humid indoor air passes over the cold indoor heat exchanger, moisture condenses into water. This water is collected in a drain pan and discharged through the condensate drain.

Water flowing from the indoor unit is not normal and may indicate a blocked drain, incorrect installation or another issue requiring inspection. Water draining from the outdoor unit can be normal, particularly during heating and defrost operation.

6. Keeping the system effective

  • Clean the indoor air filters regularly.
  • Keep indoor and outdoor air inlets and outlets clear.
  • Close doors and windows while the system is operating.
  • Use a practical set temperature rather than setting the controller to its minimum or maximum value.
  • Arrange professional inspection if performance changes, unusual noises occur or an error code is displayed.
In summary: an air conditioner keeps your home comfortable by moving heat. In cooling mode it moves heat outdoors; in reverse-cycle heating mode it moves heat indoors.