We have recently been discussing the problem of when the installer throws away the sticker which has the WIFI details (SSID and PIN) instead of sticking it somewhere on the unit. Currently up until now, the only place we were aware of obtaining the information if the first scenario happened was underneath the main cover which a consumer should not remove. Freddy has informed me that if the sticker is not present, the consumer can provide us with the SSIS of the air conditioner which can be found by going into the settings of the consumers phone, then into the section where they connect to a WIFI network.
Write down the SSID which should look like AC-UTY-XXXXXXXXXXX
Once you have this information, pass it on to Freddy who can contact Japan for the PIN number
Moving forward I have requested that the PIN number be stuck next to the indoor serial number.