Overview
Fujitsu General (Aust.) Pty Ltd has initiated a precautionary safety recall for certain AOT45LJAYL, AOT45LJBYL, AOT54LJAYL, and AOT54LJBYL outdoor air conditioning units FG0016_ProductSafetyRecall_10X3
This recall is preventive, triggered by only two reported incidents of terminal block overheating.
The recall begins 14 February 2008 and covers all affected units sold nationally within specific serial number ranges.
1. Affected Models and Serial Number Ranges
| Model | Serial Number Range |
|---|---|
| AOT45LJAYL | T000001 – T001400 |
| AOT45LJBYL | T000001 – T004925 |
| AOT54LJAYL | T000001 – T001800 |
| AOT54LJBYL | T000001 – T006300 |
2. Issue Description
A potential failure at the terminal block connections may result in:
Overheating of electrical connections, and
Possible damage to the outdoor air conditioning unit
FG0016_ProductSafetyRecall_10X3
.
There is no immediate danger if the unit is operating normally, but all affected systems must be inspected by an authorised service technician to confirm correct electrical connection tightness.
3. Customer Action
Consumers are instructed to:
Call the toll-free number: 1800 008 226
Available Monday to Friday, 9:00 AM – 5:00 PM (E.D.S.T.)
Provide the model and serial number (found on the outdoor unit nameplate).
The call centre will record details and allocate a qualified service agent to attend the inspection at no charge
4. Service Agent Process
The call centre automatically forwards an email work order to the service agent nearest to the customer’s postcode.
The email includes the check procedure required to confirm terminal block tightness.
Service agents will be paid for attendance and completion of the inspection.
5. Staff Communication Guidelines
For Customer Enquiries (End Users):
Direct all customers to the official recall hotline: 1800 008 226.
Do not engage in detailed discussion or speculate about the recall cause.
Emphasise that this is a precautionary safety check, not a performance recall.
For Dealers, Retailers, or Installers:
Refer all trade-related enquiries to Andrew Hague (Sydney Office):
02 8822 2532
For Media Enquiries:
Refer all communication to Milton Kaloudis or Phil Perham (Head Office).
For Internal Questions:
Direct to management or recall coordinator for clarification.
Ensure all staff are aware of this bulletin and understand proper escalation channels.
6. Key Points to Remember
Do not attempt to diagnose or resolve the issue without the official inspection procedure.
Do not provide personal or unofficial opinions to consumers.
Document and forward any customer feedback or service delays to management.
All communications should align with the official recall statement published on **www.recalls.gov.au**:
Summary
This recall ensures that AOT45/54 LJBYL and LJAYL outdoor units are inspected for electrical terminal integrity as a preventive safety measure.
Consumers must be directed to the official hotline for coordinated servicing, and all communications must remain factual, consistent, and aligned with the manufacturer’s safety instructions.